Connections > Zendesk V2 connection properties > Prerequisites
  

Prerequisites

Before you use a Zendesk V2 connection, the Zendesk administrator needs to perform certain prerequisite tasks.
Additionally, when you configure the connection properties, you need to complete the authentication prerequisites.

Create a user account

As a user, you can use Zendesk V2 Connector after the organization administrator performs the following tasks:

Configure a Hosted Agent

You can use the Data Integration Hosted Agent (Hosted Agent) as a runtime environment for a Zendesk V2 connection if you have the Cloud Runtime license.
Data Integration Secure Agents are installed locally. As an alternative to installing a Secure Agent, you can use a Hosted Agent. Hosted Agents are hosted at Data Integration hosting facility. The Data Integration hosting facility manages the Hosted Agent runtime environment and the agents that run in it. You cannot add, delete, or configure a Hosted Agent runtime environment. Because you do not install a Hosted Agent, you do not have access to files normally stored in the Secure Agent directory, such as configuration, success, and reject files.

Prepare for authentication

You can configure the basic, API token, and OAuth 2.0 client credentials authentication types to access Zendesk.
Before you configure the connection properties, you need to keep the authentication details handy based on the authentication type that you want to use.

Basic

To connect to Zendesk using basic authentication, you need the Zendesk account user name and password.
Get the required details from the Zendesk account to which you want to connect.

API token

To connect to Zendesk using API token authentication, you need the Zendesk account user name and API token.
To generate an API token in Zendesk, you need to be an administrator with API token access enabled in your account.
  1. 1Log in to your Zendesk account.
  2. 2Go to Admin > Admin Center.
  3. 3Click Apps and integrations and select APIs > Zendesk API.
  4. 4On the Settings tab, click Add API token next to Active API tokens.
  5. 5Optionally, enter a description for the API token.
  6. 6Click Copy.
  7. 7Click Save.
For more information about API token authentication in Zendesk, see Managing API token access to the Zendesk API in the Zendesk documentation.

Client credentials

To connect to Zendesk using OAuth 2.0 client credentials authentication, you need the Zendesk client ID and client secret.
Configure the OAuth endpoint with the client credentials grant type and then create an authorization integration to get the authorization details.
For more information about how to create an authorization integration and get the authorization details, see Using OAuth authentication with your application in the Zendesk documentation.