Zendesk V2 connection properties

When you set up a Zendesk V2 connection, configure the connection properties.

The following table describes the Zendesk V2 connection properties:

Property	Description
Connection Name	Name of the connection. Each connection name must be unique within the organization. Connection names can contain alphanumeric characters, spaces, and the following special characters: _ . + -, Maximum length is 255 characters.
Description	Description of the connection. Maximum length is 4000 characters.
Type	The Zendesk V2 connection type.
Runtime Environment	Name of the runtime environment where you want to run the tasks. Specify a Secure Agent, Hosted Agent, or serverless runtime environment.
Username	Username of the Zendesk account.
Password	Password of the Zendesk account.
URL	URL of the Zendesk account. Specify the complete URL. For example, https://informaticabusinesssolution13.zendesk.com/api/v2.
Enable Logging	Select the checkbox to enable logging.
Use Proxy	Connects to Zendesk through proxy server. Select the checkbox to use proxy server.
Custom Field	Specify custom fields for Zendesk objects.

Rules and guidelines for custom fields

Consider the following rules and guidelines when you configure a custom field:

•Specify the custom fields in Zendesk using the following format, where FieldKey is value of the Field key in Zendesk:

Object1=”FieldKey1,DataType,Size,Filterable,PrimaryKey”;”FieldKey2,DataType,Size,Filterable,PrimaryKey”
Object2=”FieldKey1,DataType,Size,Filterable,PrimaryKey”;”FieldKey2,DataType,Size,Filterable,PrimaryKey”

For example, you can specify the following custom fields for Organizations and Users objects:

Organizations="support_description,String,255,true,false"
Users="problems,String,255,true,false";age,Double,0,true,false";"required,Boolean,0,true,false";"select,
String,255,true,false";"support_description,String,255,true,false";"reg_ex,String,255,true,false"

• When you specify a custom field for Tickets object, you must specify the custom fields in the following format:

Tickets=”CF_FieldID1,DataType,Size,Filterable,PrimaryKey”;”CF_FieldID2,DataType,Size,Filterable,
PrimaryKey”

For example:

Tickets="CF_360003199614,String,255,true,false;"CF_360003373654,String,255,true,false"

•Specify the custom fields for different objects in a new line.

•When you specify multiple custom fields for an object, you must separate each custom field with a semicolon (;).

•If you specify a size for a custom field, the agent considers the size of only the string data type. You must set the size for custom fields of other data types as zero.

•The field key in a custom field must not contain special characters.

•To find the field key for Tickets object in the Zendesk website, go to Settings > Manage Ticket Fields.