You can configure the basic, API token, and OAuth 2.0 client credentials authentication types to access Zendesk.
Before you configure the connection properties, you need to keep the authentication details handy based on the authentication type that you want to use.
Basic authentication
To connect to Zendesk using the basic authentication, you need the Zendesk account user name and password.
Get the required details from your Zendesk account to which you want to connect.
API token authentication
To connect to Zendesk using the API token authentication, you need the Zendesk account user name and API token.
To generate an API token in Zendesk, you need to be an administrator with API token access enabled in your account.
1Log in to your Zendesk account.
2Go to Admin Center. Click Apps and integrations, and then select APIs > API tokens.
3Click Add API token.
4Enter a description for the API token.
5Click Save to generate the token.
6Click Copy.
For more information about API token authentication in Zendesk, see Managing API tokens in the Zendesk documentation.
OAuth 2.0 client credentials authentication
To connect to Zendesk using the OAuth 2.0 client credentials authentication, you need the Zendesk client ID and client secret.
Configure the OAuth endpoint with the client credentials grant type, and then create an authorization integration to get the authorization details.
Use the Identifier value in the Zendesk application as Client ID and the Secret value as Client Secret when you configure a Zendesk connection using OAuth 2.0 client credentials authentication.
For more information about how to create an authorization integration and get the authorization details, see OAuth authentication with your application in the Zendesk documentation.