A customer named John Smith reports that he did not receive the product that you mailed to him. A contact named John Smith finds out that a customer did not receive the product that you mailed to him. You want to check his address, correct errors, and redirect the product to the correct address.
You find the record for John Smith and open it to view the address. You find that the address has an incorrect postal code. After you correct the address, you save the record. You ensure that you resend the product to the correct address.