Zendesk custom fields

Use Zendesk to create custom fields. You can use Zendesk V2 Connector to read data from the custom fields that are present in the following Zendesk objects:

•Organizations

•Tickets

•Users

To read data from custom fields in Zendesk, you must configure the Custom Field property when you create a Zendesk V2 connection.

The following table displays the various custom fields and data types that Zendesk V2 Connector supports:

Zendesk Custom Field Type	Data Type
Checkbox	BOOLEAN
Date	STRING
Decimal	DOUBLE
Multi-line Text	STRING
Numeric	INTEGER
Text	STRING

Note: When you use the Hosted Agent as the runtime environment, you can read data from custom fields.

For more information about configuring Zendesk custom fields, see About custom fields and custom field types in the Zendesk documentation.

Rules and guidelines for custom fields

Consider the following rules and guidelines when you configure a custom field:

•Specify the custom fields in Zendesk using the following format, where FieldKey is value of the Field key in Zendesk:

Object1=”FieldKey1,DataType,Size,Filterable,PrimaryKey”;”FieldKey2,DataType,Size,Filterable,PrimaryKey”
Object2=”FieldKey1,DataType,Size,Filterable,PrimaryKey”;”FieldKey2,DataType,Size,Filterable,PrimaryKey”

For example, you can specify the following custom fields for Organizations and Users objects:

Organizations="support_description,String,255,true,false"
Users="problems,String,255,true,false";age,Double,0,true,false";"required,Boolean,0,true,false";"select,
String,255,true,false";"support_description,String,255,true,false";"reg_ex,String,255,true,false"

• When you specify a custom field for Tickets object, you must specify the custom fields in the following format:

Tickets=”CF_FieldID1,DataType,Size,Filterable,PrimaryKey”;”CF_FieldID2,DataType,Size,Filterable,
PrimaryKey”

For example:

Tickets="CF_360003199614,String,255,true,false;"CF_360003373654,String,255,true,false"

•Specify the custom fields for different objects in a new line.

•When you specify multiple custom fields for an object, you must separate each custom field with a semicolon (;).

•If you specify a size for a custom field, the agent considers the size of only the string data type. You must set the size for custom fields of other data types as zero.

•The field key in a custom field must not contain special characters.

•To find the field key for Tickets object in the Zendesk website, go to Settings > Manage Ticket Fields.