Connectors and Connections > Data Ingestion and Replication connection properties > Zendesk Mass Ingestion connection properties
  

Zendesk Mass Ingestion connection properties

When you set up a Zendesk Mass Ingestion connection, you must configure the connection properties.
You can use the Basic authentication method to connect to Zendesk. Basic authenticates uses your login credentials and subdomain associated with the Zendesk account. The Basic authentication method does not use any encrypted access token to connect to the data source, which results in quick and easy access to Zendesk data.
You can use the Basic authentication method only if your Zendesk account is not configured with two-factor authentication.
Note: OAuth 2.0 authentication is not applicable. This support is dropped to align with Zendesk's updated security protocols.
The following table describes the connection properties for a Zendesk Mass Ingestion connection configured with Basic authentication:
Connection property
Description
Connection Name
A name for the connection. This name must be unique within the organization. Connection names can contain alphanumeric characters, spaces, and the following special characters: _ . + -
Spaces at the beginning or end of the name are trimmed and are not saved as part of the name. Maximum length is 100 characters. Connection names are not case sensitive.
Description
An optional description for the connection. Maximum length is 255 characters.
Type
The type of connection. For an Oracle Database Ingestion connection, the type must be Zendesk Mass Ingestion.
Runtime Environment
Name of the runtime environment where you want to run the ingestion tasks.
You must specify a Secure Agent as the runtime environment.
Note: You cannot run application ingestion and replication tasks on a Hosted Agent or serverless runtime environment.
Email ID
User name of the Zendesk account. The user name is an email address.
Password
Password for the Zendesk account.
Subdomain
URL of the Zendesk help center that you want to access.
Note: For more information about the Basic authentication method, see the Zendesk documentation.