A human intervention becomes necessary in business processes where a decision needs to be taken. For example, a human action is required for approvals and exception management. In such cases, you can use a human task. A human task needs a human intervention to get completed. Create a human task asset to define the user task to include in a business process. You can create and edit a human task definition.
You first configure the human task asset in Application Integration. The asset defines the human task, the users and roles that will have access to the human task, and the task outcome. You can add the human task asset to an Application Integration process by using a Human Task step.
When the process runs, the human task that gets generated is sent to the Human Task Inbox of the Human Tasks service. Based on the role assigned to you, you can use the Human Task Inbox to view the tasks assigned to you and take appropriate actions. For more information about the Human Task Inbox, see the Human Tasks help.
After the task is complete, the process receives a callback and continues with the subsequent steps.
After a process completes, you can view the Human Task step execution details in Application Integration Console.
Example 1. Example
You want to create a loan approval process. The process must allow a requestor to submit a loan application. The request is assigned to a bank employee or loan agent qualified to approve or reject the request based on various evaluation criteria. A human user then reviews, and approves or rejects the application. If the loan is approved, the loan is sanctioned to the requestor.
To achieve this use case, you perform the following tasks in Informatica Intelligent Cloud Services:
1Create a loan approval process in Application Integration.
2Create a human task asset in Application Integration. The asset defines the human task details.
3Add a Human Task step to the process to include the human task asset and task.
4When the process runs, it sends the task to the Human Task Inbox of the Human Tasks service.
5The potential owners, administrators, and stakeholders that are defined in the human task asset can see the human task when they open the Human Task Inbox in the Human Tasks service.
6The listed potential owners can claim the task. The user claiming the task becomes the task owner who can perform further actions on the task.
7The task owner analyzes the loan application, approves or rejects the loan application, and completes the human task.
8The process then continues to the next step in Application Integration and the loan is sanctioned to the requestor.