Synchronize Dynamics 365 Accounts with Zendesk Organizations > Introduction to Synchronize Dynamics 365 Accounts with Zendesk Organizations recipe
Introduction to Synchronize Dynamics 365 Accounts with Zendesk Organizations recipe
The Synchronize Dynamics 365 Accounts with Zendesk Organizations recipe is based on REST and SOAP APIs. Use the recipe to synchronize a Dynamics 365 account with a Zendesk organization based on a webhook request from Dynamics 365 without manual intervention.
When an account is created or updated in Dynamics 365, the configured webhook for Dynamics 365 triggers the process. The process uses the external_id field value to search for an organization in the Zendesk database. If the account exists, the process updates the data for the Zendesk organization. Otherwise, the process creates a new account.
If a primary contact is set in the Dynamics 365 account, the process uses the external_id field value to search for a user account in Zendesk. If the user account exists, the process updates the data for the Zendesk user account. Otherwise, the process creates a new user.
The process requires webhook configuration in Dynamics 365.