Synchronize Dynamics 365 Cases with ServiceNow Incidents > Synchronize Dynamics 365 Cases with ServiceNow Incidents contents > Synchronize Dynamics 365 Cases with ServiceNow Incidents recipe assets
  

Synchronize Dynamics 365 Cases with ServiceNow Incidents recipe assets

The following table lists the assets that the Synchronize Dynamics 365 Cases with ServiceNow Incidents recipe package contains:
Asset Name
Asset Type
Description
Dynamics365Case
Process object
Dynamics 365 case entity.
ServiceNowIncident
Process object
ServiceNow incident entity.
ServiceNowUser
Process object
ServiceNow user entity that is used as a caller field in the incident.
Dynamic365ConnectionIncident
App connection
Connects to Dynamics 365 based on the Table API. The Dynamics 365 connector works only with the Dynamics 365 API 9.2 version.
EmailConnection
App connection
Email connection that is used to send email notifications.
ServiceNowConnectionIncident
App connection
Connects to ServiceNow based on the Table API.
Create Incident
Process
Subprocess to search incidents and update them in ServiceNow.
Synchronize Dynamics 365 Cases with ServiceNow Incidents
Process
The REST and SOAP based API process that synchronizes data from the cases that were created or updated during the previous day in Dynamics 365 with the ServiceNow incidents.