Using the Synchronize Dynamics 365 Cases with ServiceNow Incidents recipe
To use the Synchronize Dynamics 365 Cases with ServiceNow Incidents recipe, you must perform the following steps manually:
Step 1: Copy and access the recipe
Step 2: Configure and publish the Dynamics365ConnectionIncident connection
Step 3: Configure and publish the EmailConnection connection
Step 4: Configure and publish the ServiceNowConnectionIncident connection
Step 5: Configure and publish the processes
Step 6: Invoke the process
Step 7: Test data synchronization from Dynamics 365 cases to ServiceNow incidents