Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events > Recipe contents > Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events recipe assets
  

Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events recipe assets

The following table lists the assets that the Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events recipe package contains:
Asset Name
Asset Type
Description
Caller_PO
Process object
Prepares a ServiceNow user account from the Salesforce contact.
Case_PO
Process object
Prepares a ServiceNow incident from the Salesforce case.
MapPriority_PO
Process object
Maps the Priority field from the text data type to the number data type in ServiceNow.
MapState_PO
Process object
Maps the State field from the text data type to the number data type in ServiceNow.
SalesforceConnectionCase
App connection
Connects to the Salesforce platform event with the Case and Subscription_to_Case__e object filters.
ServiceNowConnectionCase
App connection
Connects to ServiceNow based on the Table API.
Synchronize Salesforce Cases with ServiceNow Incidents (using Platform Events)
Process
When a case is created or updated in Salesforce, perform steps to synchronize data from Salesforce cases to ServiceNow incidents.