Synchronize Salesforce Contacts with ServiceNow Users > Synchronize Salesforce Contacts with ServiceNow Users recipe overview
Synchronize Salesforce Contacts with ServiceNow Users recipe overview
The Synchronize Salesforce Contacts with ServiceNow Users recipe is based on REST and SOAP APIs.
The process is called by an HTTP request with the contact ID as an incoming parameter. After successful initial validation by ID and email, the process gets value from the ServiceNow_ID custom field in the Salesforce contact entity. The process then searches for the user by ID in the ServiceNow Users table. If the user does not exist in the table, the process creates a user with the Username, First Name, Last Name, Email, and Phone fields. The process then returns the user ID from ServiceNow.