Asset Name | Asset Type | Description |
|---|---|---|
Incident_PO | Process object | Prepares a ServiceNow incident from the Salesforce incident. |
MapImpact_PO | Process object | Maps the Impact field from the text data type to the number data type in ServiceNow. |
SalesforceConnectionIncident | App connection | Connects to the Salesforce platform event with the Incident and Subscription_to_incident__e object filters. |
ServiceNowConnectionIncident | App connection | Connects to ServiceNow based on the Table API. |
Synchronize Salesforce Incidents with ServiceNow Incidents using Platform Events | Process | When an incident is created or updated in Salesforce, perform steps to synchronize data from Salesforce incidents to ServiceNow incidents. |