Synchronize ServiceNow Incidents with Dynamics 365 Cases > Synchronize ServiceNow Incidents with Dynamics 365 Cases recipe contents > Recipe assets
  

Recipe assets

The following table lists the assets that the Synchronize ServiceNow Incidents with Dynamics 365 Cases recipe package contains:
Asset Name
Asset Type
Description
Dynamics365Contact
Process object
Dynamics 365 contact entity.
ServiceNowIncident
Process object
ServiceNow incident entity.
Dynamics365Case
Process object
Dynamics 365 case entity.
EmailConnection
App connection
Email connection that is used to send email notifications.
Dynamics365ConnectionCase
App connection
Connects to Dynamics 365 based on the Table API. The Dynamics 365 connector works only with the Dynamics 365 API 9.2 version.
ServiceNowConnectionCase
App connection
Connects to ServiceNow based on the Table API.
Create Case
Process
Subprocess to search for cases and update them in Dynamics 365.
Pagination
Process
Subprocess to retrieve all the incidents, validate them, and call a subprocess to synchronize the data.
ServiceNow to Dynamics365 (Incident to Case)
Process
The REST and SOAP based API process that synchronizes data from the incidents that were created or updated during the previous day in ServiceNow with the Dynamics 365 cases.