Using the Synchronize ServiceNow Incidents with Dynamics 365 Cases recipe
To use the Synchronize ServiceNow incidents with Dynamics 365 cases recipe, you must perform the following steps manually:
Step 1: Copy and access the recipe
Step 2: Configure and publish the Dynamic365ConnectionCase connection
Step 3: Configure and publish the EmailConnection connection
Step 4: Configure and publish the ServiceNowConnectionCase connection
Step 5: Configure and publish the processes
Step 6: Invoke the process
Step 7: Test data synchronization from ServiceNow incidents to Dynamics 365 cases