Synchronize ServiceNow Incidents with Jira Issues > Introduction to Synchronize ServiceNow Incidents with Jira Issues recipe > Prerequisites for creating a custom field in Jira
  

Prerequisites for creating a custom field in Jira

Create a custom field ID in Jira for process configuration.
  1. 1Log in to the Jira organization.
  2. 2Access the following URL and create a custom field:
    3. https://{organization}.atlassian.net/secure/admin/ViewCustomFields.jspa
    The following image shows the Custom fields page:
    The image shows the Custom fields page.
  3. 3Select the field type, enter the name and description, and then click Create.
    4. The following image shows the Configure 'Short text (plain text only)' Field dialog box:
    The image shows the Configure 'Short text (plain text only)' Field dialog box.
  4. 4Select Associate field ServiceNow ID to screens and click Create.
  5. 5Find the custom field that you want to edit, click Edit details and save the custom field ID for future use.
    6. The image shows the custom field ID on the Edit Custom Field Details page.
    The image shows the Edit Custom Field Details page.
Note: You must set this custom field ID in the Custom_Field_ID field while configuring the process.