Synchronize ServiceNow Incidents with Jira Issues > Using the Synchronize ServiceNow Incidents with Jira Issues recipe > ServiceNow Incidents and Jira Issues field mappings
  

ServiceNow Incidents and Jira Issues field mappings

The ServiceNow Incidents and Jira Issues fields are mapped based on the fields given in the following table:
ServiceNow Incident
Jira Issue
Short description
Summary
Description
Description
Assigned to
Assignee
Number
ServiceNow ID (custom field)
Additional comments
Comment
-
Reporter. Reporter is automatically set as a user with the email configured in the Jira connection properties.
-
Issue type. The issue type ID is an incoming parameter. Some issue types don't support custom fields if they are created from the template. For example, Idea.
All the above fields are synchronized with Jira issues when ServiceNow incidents are created. Updating ServiceNow Incidents and Jira Issues refer only to the Summary and Description fields.