The Synchronize ServiceNow Incidents with Jira Issues process is called by an HTTP request. When you invoke the process, it synchronizes new or updated ServiceNow incidents with Jira issues.
1Open the Synchronize ServiceNow Incidents with Jira Issues process and click Actions > Properties Detail > Copy Service URL.
2Open a text editor and add the input fields and values to the service URL as shown in the following format:
<Cloud Application Integration POD URL>/active-bpel/public/rt/<API_name>?Email=<Email for notification>&Jira_Issue_Type_ID=<Jira_Issue_Type_ID>&Jira_Project_ID=<Jira_Project_ID>
The Jira_Issue_Type_ID and the Jira_Project_ID field values correspond to the project and issue type in Jira that the ServiceNow incidents will be converted to in Jira. You must define the IDs of the targeted issue type and project.
Optionally, you can add the following input parameters to override the default values:
- Date_For_Search - Search date in the YYYY-MM-DD format. Sets the previous day's date, by default.
- Filter - Category value to filter the incidents. Default is Software.
- Sync_Assignee - Synchronizes the assignee. Default is True.
3Open a browser and paste the service URL.
You can also invoke the process using the Run Using option, REST or SOAP API endpoints in any API client, such as cURL, Postman, SOAP UI, or through any programming language.