Asset Name | Asset Type | Description |
|---|---|---|
MapPriority_PO | Process object | Process object to map the Priority field. |
SalesforceConnectionCase | App connection | Salesforce connection. |
ZendeskConnectionTicket | App connection | Zendesk connection. |
Get Salesforce Account and Contact | Process | Subprocess that creates or updates an account and contact in Salesforce. |
Synchronize Zendesk Tickets with Salesforce Cases | Process | When a ticket is created or updated in Zendesk, Zendesk sends a webhook and triggers the process. The process checks whether the case owner account exists in Salesforce. If the case owner account does not exist, the process creates an account and a dependent contact in Salesforce. The process then searches for a matching case in Salesforce by the Zendesk ID and creates or updates the case based on the search results. The process requires webhook configuration in Zendesk. |