ServiceNow Connector Guide > ServiceNow connections > Using a ServiceNow connection in a process
  

Using a ServiceNow connection in a process

After you create a ServiceNow connection, you can use it in a Service step in a process.
Perform the following steps to use a ServiceNow connection in a process:
    1Add a Service step to the process.
    2Click the Service tab.
    3From the Service Type list, select Connection.
    4From the Connection list, browse and select the ServiceNow connection that you created.
    5From the Action list, select the action that you want to perform on ServiceNow Connector. For example, select Access Token to authorize the ServiceNow REST requests and other connection requests as shown in the following image:
    The image shows the Action Token object that is used in the process to authorize the ServiceNow REST requests and other connection requests.
    Application Integration populates the access_token, refresh_token, and response object under output fields. The access token enables you to authorize the ServiceNow REST requests and all the other connection requests. You can use the access token to configure further steps, such as create, update, delete, and query objects in ServiceNow. Similar to the Access Token and Create Object step, you can configure more service steps as required.
    6Configure further steps as needed.
    7 Validate, save, and publish the process.