Zendesk is a cloud-based customer service platform that enhances customer relationships and optimizes support operations. It enables businesses to manage customer interactions across multiple channels, including email, chat, phone, and social media.
With features such as ticketing, automation, reporting, and self-service, Zendesk empowers organizations to deliver efficient, personalized customer experiences. It supports various use cases, including customer support, help desk management, sales and engagement, and self-service solutions.
Zendesk is designed for customer service, support, and sales teams across industries, helping businesses improve response times and streamline workflows.