You can use a NICE Satmetrix object as a single source in a synchronization task.
You configure NICE Satmetrix source properties on the Source page of the Synchronization Task wizard.
The following table describes the NICE Satmetrix source properties:
Property
Description
Connection
Name of the source connection.
Source Type
Select Single.
Source Object
Name of the source object. You can choose one of the following source objects when you read data from Satmetrix:
Contact Fields
Represents the contact information stored in Satmetrix.
Response
Represents response data of Satmetrix surveys.
Users
Represents the Satmetrix user information.
Survey
Represents the live survey data.
NICE Satmetrix source synchronization task example
You want to export Satmetrix survey feedback into a .csv file. You want to create actionable reports externally by combining the survey feedback data set with other data from financial or operational sources.
You read the Satmetrix survey feedback by using Data Integration and write that data to a flat file.
Configure a synchronization task with the insert operation and configure the following objects:
Source
The source object for a synchronization task is a Satmetrix Response. Use the NICE Satmetrix connection to connect to Satmetrix and read data from Satmetrix. The Response object is a single source in the synchronization task.
Target
Use the .csv file as the target object in the synchronization task. Use the Flat File connection to connect to the flat file.
Mapping
Map the primary fields of the Response source object to the flat file target object.
When you run the synchronization task, the Secure Agent writes the retrieved survey feedback to the target flat file.
