When you run a synchronization task, specify the operation and the source that you want the Secure Agent to write to the target. The Secure Agent inserts, updates, upserts, or deletes source rows that you specify into the target based on the configured operation for the target object.
The task operations depend on the target object that you select. You can configure the target properties when you schedule the synchronization task. You configure NICE Satmetrix target properties on the Target page of the Synchronization Task wizard. Provide the name of the target connection and specify the target object to write data to Satmetrix.
NICE Satmetrix target synchronization task example
You want to import feedback received from paper or phone survey that is stored in a .csv file to Satmetrix.
Configure a synchronization task with the insert operation and configure the following objects:
Source
The synchronization task includes a flat file source object that contains the survey feedback data. The source includes fields, such as name, last name, and email.
Target
The synchronization task includes a Response object. The target includes fields, such as name, primary score, and primary comment.
Field Mapping
Map the fields of the flat file source to the Satmetrix target.
When you run the synchronization task, the Secure Agent reads from the flat file source and writes to Satmetrix based on the fields you mapped.
