Test a ServiceNow connection

Verify the connection status

To verify the connection status, call the REST API from any REST client.

Before you make a call to the API, ensure that you have set up the user, group, and role:

Purpose : Testing Connection with ServiceNow
URL :https://<instance>.service-now.com/api/now/table/sys_user
Authentication: Basic

If you set the appropriate roles, you will get a response similar to the following image:

If you do not get the expected results, verify the user credentials and ServiceNow ACLs.

Verify the credentials

To verify if the ACL and user settings are correct, call the REST API from a REST client.

The following image shows an example of a GET request validation from a REST Client:

To create a successful connection with Data Integration, verify the credentials and ACLs with the following API:

API URL :https://<instance>.service-now.com/api/now/table/sys_db_object
Authentication:Basic

The following image shows an example of a GET request validation from a REST Client:

Test the APIs

If you have access to read data from or write data to ServiceNow, test the APIs for metadata information.

• - Test the following APIs if you can access the metadata:
• ▪ https://<instance>.service-now.com/api/now/table/sys_db_view.do
• ▪ https://<instance>.service-now.com/api/now/table/sys_db_object.do
• ▪ https://<instance>.service-now.com/api/now/table/<table_name>.do?SCHEMA
• - Test the SOAP and REST APIs to read from the ServiceNow tables or views.
• - You can test the ACL and user-role setup using the REST clients. To test using a REST client, you require a valid REST API URL, the suitable methods, valid parameters, and authentication. For example, call a REST API to get data from a ServiceNow table. Use the following details to make a REST call:
Authentication : Basic (Requires username /password of user who is having SynQ_User_Role)
Method : Get
URL : valid api url

For more information about the REST API URLs and parameters, see Getting Started in the ServiceNow documentation.