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Troubleshooting for Tableau V3 Connector

If the Secure Agent is installed on Linux, the folder names with Unicode characters do not appear in the folder hierarchy.
To make the folder names with Unicode characters appear in the folder hierarchy when the Secure Agent is installed on Linux, you must set the value of the default locale to UTF-8.
Perform the following steps to set the value of the default locale:
  1. 1Enter locale in the shell command line.
  2. 2Set the value of the default locale to UTF-8 for the following shells:
    1. aFor bash and related Unix shells, enter export LC_ALL=<locale>.UTF-8.
    2. bFor csh and related Unix shells, enter setenv LC_ALL <locale>.UTF-8.
    Here, in <locale>, specify the Unicode character name that appears in the folder name. For example, if the folder name contains Chinese characters, set the value of the default locale to zh_CN.UTF8.
  3. 3Restart the Secure Agent.
Note: Alternatively, when you publish the .hyper file to Tableau Server or Tableau Online, you can provide the folder name with the Unicode characters in the Data Source advanced target property.
Mapping failed with an out of memory issue
When you read from or write to Tableau V3, certain mappings might fail with the following error:
[ERROR] java.lang.OutOfMemoryError: GC overhead limit exceeded for higher data load
You must increase the heap size if you want to run mappings to process large datasets successfully.
Perform the following steps to increase the Java heap size:
  1. 1Select Administrator > Runtime Environments.
  2. 2On the Runtime Environments page, select the Secure Agent for which you want to increase memory from the list of available Secure Agents.
  3. 3In the upper-right corner, click Edit.
  4. 4In the System Configuration Details section, select Data Integration Server as the service and Tomcat JRE as the type.
  5. 5Set INFA_MEMORY to "-Xms512m" "-Xmx1024m".
  6. 6In the System Configuration Details section, select Data Integration Server as the service and DTM as the type.
  7. 7Set JVMOption to "-Xms512m" "-Xmx1024m".
  8. Note: You can set the heap size based on the data you want to process.
  9. 8Click Save.