Xactly Connector > Troubleshooting overview > Troubleshooting the Xactly Connector
  

Troubleshooting the Xactly Connector

Note: Use the Xactly enable logging feature of the connector to collect the SOAP request before contacting the Xactly support.
You can see the log and exception messages thrown during the configuration in the log files. You can save the log file in a specific location.
For example, <Secure Agent installation directory>\apps\Data_Integration_Server\<latest version of connector>\ICS\main\tomcat\log