Zendesk Connector > Zendesk Connections > Zendesk Connector Custom Objects and Custom Attributes

Zendesk Connector Custom Objects and Custom Attributes

Use Zendesk to create custom fields. You can use Zendesk Connector to read data from and insert data to the custom attributes that are present in the Tickets object.

Note: When you use the Hosted Agent as the runtime environment, you cannot create custom fields.

Configuring the schema.ini file

To read and insert the values of custom fields supported by Zendesk, you must configure the schema.ini file.

Use the following syntax format to configure the schema.ini file:

Object=”CF_FieldID1,DataType,Size,Filterable,PrimaryKey”;”CF_FieldID2,DataType,Size,Filterable,PrimaryKey”.

The following image shows a sample schema.ini file:

The following are the significance of the syntax terms:

•Object: It is one of the objects which populates in the source object list of Zendesk.
•CF_FieldID1 and CF_FieldID2: The IDs of the fields which you want to customize. You can retrieve the custom field ID from your Zendesk account.

Note: Internet Connection Sharing generates an exception if the custom field ID has blank spaces.

•Data Type: Data Type of the fields.
•Size: This is the size of the field.
•Filterable: If the field is filterable.
•Primary Key: If the field is a primary key.

The following table displays the names of supported data types:

Data Types	Supported
BIGINT	Yes
BINARY	Yes
BOOLEAN	Yes
DATE	Yes
DATETIME	Yes
DECIMAL	Yes
DOUBLE	Yes
FLOAT	Yes
INTEGER	Yes
LONG	Yes
SHORT	Yes
STRING	Yes
TIME	Yes

If you want to use the schema.ini file, perform the following steps:

1Copy the schema.ini file from <Secure Agent installation directory>\downloads\<latest connector package>\package\plugins\Zendesk\ to <Secure Agent installation directory>\apps\Data_Integration_Server\ext\deploy_to_main\bin\rdtm-extra\Zendesk\

Note: If the deploy_to_main\bin\rdtm-extra\Zendesk\ directory does not already exist, create the directory.

Note: The folder name is case sensitive on Linux.

2Create the following directory:

Secure Agent installation directory>\downloads\<latest connector package>\package\tpl

3Create the tpl.properties file in the following directory:

Secure Agent installation directory>\downloads\<latest connector package>\package\tpl

4Open the tpl.properties file and add the following values:

path=rdtm-extra/Zendesk

5Save the tpl.properties file.
6Restart the Secure Agent.