Use the Data Integration Mapping Designer to create a mapping. When you create a mapping, you configure a source or a target to represent a Zendesk object.In advanced mode, the Mapping Designer updates the mapping canvas to include transformations and functions that enable advanced functionality.
Validate the mapping and describe the flow of data from source and target along with the required transformations before the Secure Agent reads data from or writes data to the Zendesk object. Use the Mapping Task wizard to create a mapping task and select the mapping that you configured. The mapping task processes data based on the data flow logic you define in the mapping. Run the mapping task to read data from or write data to a Zendesk object.