Use Zendesk to create custom fields. You can use Zendesk V2 Connector to read data from the custom fields that are present in the following Zendesk objects:
•Organizations
•Tickets
•Users
To read data from custom fields in Zendesk, you must configure the Custom Field property when you create a Zendesk V2 connection.
The following table displays the various custom fields and data types that Zendesk V2 Connector supports:
Zendesk Custom Field Type
Data Type
Checkbox
BOOLEAN
Date
STRING
Decimal
DOUBLE
Multi-line Text
STRING
Numeric
INTEGER
Text
STRING
Note: When you use the Hosted Agent as the runtime environment, you can read data from custom fields.
For more information about configuring Zendesk custom fields, click the following URL: