Asset Management > Workflows and tickets > View a ticket

View a ticket

View a ticket that is created for a Data Governance and Catalog asset.

View workflow tickets

Workflow tickets are part of a controlled and audited change approval process. The details displayed on the ticket would vary depending on whether your ticket was created for an Application Integration workflow or a Business Process Modeling Notation (BPMN) workflow that was created in Metadata Command Center.

Tickets created using BPMN workflows
Tickets created using Application Integration workflows

Section	Description
Approver	You can view the following properties in the Approver section: - Assigned To. Details of the stakeholder that is responsible for approving the change. - Description. Details of the action taken as specified by the stakeholder. - Due Date. Date by which the participant should complete the current task. Note: Data Governance and Catalog displays this section only on open tickets.
Description	Description of the ticket.
Workflow Overview	A pictorial representation of the workflow that is used for the asset.
Workflow Timeline	A summary of the progression of events in the workflow.
Changes	A summary of the changes made to the asset as part of this ticket. You can view the following properties in the Changes section: - Field. An attribute of the asset. - Original Value. The current value assigned to the attribute. - New Value. The new value assigned to the attribute To view the changes, use the Highlight Changes check box.
Resolution	Indicates whether or not the ticket is resolved.
Asset Details	Details of the asset for which the ticket was created.
Stakeholders	Details of the users that are assigned as stakeholders for the asset.
Status	Details of the user that created the workflow and the latest user that updated the workflow. You can view the following properites in the Status section: - Created By. Details of the user that created the ticket. - Updated By. Details of the user that last updated the ticket.

Section	Description
Current Task	Details of the current open task in the workflow. You can view the following properties in the Current Task section: - Current Task. The current open task. - Due Date. Date by which the participant should complete the current task. - Assigned To. The assignee of the task. - Workflow. The current step of the ticket in the workflow that is associated with the ticket. - Description. Details of the action taken as specified by the stakeholder.
Completed Tasks	Details of all the completed tasks of the workflow.
Next Tasks	Details of the pending tasks in the workflow.
Description	Description of the ticket.
Changes	A summary of the changes made to the asset as part of this ticket. You can view the following properties in the Changes section: - Field. An attribute of the asset. - Original Value. The current value assigned to the attribute. - New Value. The new value assigned to the attribute To view the changes, use the Highlight Changes check box.
Resolution	Indicates whether or not the ticket is resolved.
Asset Details	Details of the asset for which the ticket was created.
Stakeholders	Details of the users that are assigned as stakeholders for the asset.
Status	Details of the user that created the workflow and the latest user that updated the workflow. You can view the following properites in the Status section: - Created By. Details of the user that created the ticket. - Updated By. Details of the user that last updated the ticket.

Opening tickets from the Ticket Manager

On the Ticket Manager page, you can view all the tickets in which you are a ticket creator or a stakeholder. To open the Ticket Manager page, click the Ticket Manager icon at the top of each page.

To view only the workflow tickets, use the Ticket Type filter to view only the Approval Request for Create and Approval Request for Change type tickets. The Approval Request for Create type tickets pertain to creation of new assets and the Approval Request for Change pertain to any proposed changes to existing assets.

Click a ticket to open the ticket in a new page.

The following image shows Apply Request for Create tickets on the Ticket Manager page:

Image depicting the Ticket Manager page. The Tickets grid displays Apply Request for Create tickets.

Opening tickets from an asset page

To view all the workflow tickets that are associated with a specific asset, open the Tickets tab of the asset, and use the Ticket Type filter to view only the Approval Request for Create and Approval Request for Change type tickets. The Approval Request for Create type tickets pertain to creation of new assets and the Approval Request for Change pertain to any proposed changes to existing assets.

Click a ticket to open the ticket in a new page.

The following image shows the Tickets tab of a Process asset:

Image depicting the Tickets tab of a Process asset. The Tickets grid displays a workflow ticket that is resolved.

Opening tickets from the Tickets widget

If you have configured the Tickets widget on your dashboard, you can view tickets that are specific to an asset type or based on the ticket statuses. Click the header of the Tickets widget to view tickets on the Tickets page. For more information about the Tickets widget, see the Tickets widget topic in the Asset Discovery help.

To cancel a ticket, click the Action button and select Cancel on the particular ticket. You can cancel tickets without workflows only if you are the stakeholder of the asset or if your user role is assigned the Manage Tickets feature privilege in Administrator. For more information about how you can resolve or cancel tickets, see Manage tickets.

The following image shows the Tickets widget with a sample workflow ticket:

Image depicting the Policy tab on a Tickets widget. The Tickets grid displays a sample workflow ticket that is associated with the asset.

View tickets without workflows

When you run rule occurrences on data elements and the validation, completeness, and other parameters are verified, you might receive a poor data quality score for this rule occurrence. Create Data Quality Failure tickets to notify the stakeholders of an asset about data quality failure issues.

The following image shows a Data Quality Failure ticket:

Image depicting the Overview tab of a Data Quality Failure ticket.

The following table describes the sections displayed on the Overview tab of a ticket:

Section	Description
Description	Description of the ticket.
Rule Occurrences	Details of the data quality rule occurrence. You can view the following properties in the Rule Occurrences section: - Name. Name of the rule occurrence you selected while creating the ticket. - Dimension. The data quality dimension of the rule occurrence. - Latest Score. The latest data quality score of the rule occurrence. - Total Rows. The data preview of the total number of rows for the rule occurrence. - Failed Rows. The data preview of the failed rows for the rule occurrence. - Description. The description of the rule occurrence.
Asset Details	Details of the asset for which the ticket was created.
Resolution	Indicates whether or not the ticket is resolved.
Stakeholders	Details of the users that are assigned as stakeholders for the asset.
Status	Details of the user that created the workflow and the latest user that updated the workflow. You can view the following properites in the Status section: - Created By. Details of the user that created the ticket. - Updated By. Details of the user that last updated the ticket.

Note: You can edit the Rule Occurrences section in the ticket and add additional rule occurrences associated with the data element. This is not applicable to Data Quality Failure tickets without data elements and those that are associated with the rule occurrences generated from the data quality score cards.

Opening tickets from the Ticket Manager

On the Ticket Manager page, you can view all the tickets in which you are a ticket creator or a stakeholder. To open the Ticket Manager page, click the Ticket Manager icon at the top of each page. To view only the tickets that are created without workflows, use the Ticket Type filter to view only the Data Quality Failure type tickets. Click a ticket to open the ticket in a new page.

The following image shows Data Quality Failure tickets on the Ticket Manager page:

Image depicting the Ticket Manager page. The Tickets grid displays Data Quality Failure tickets.

Opening tickets from an asset page

To view all the tickets without a workflow that are associated with a specific asset, open the Tickets tab of the asset, and use the Ticket Type filter to view only the Data Quality Failure type tickets. Click a ticket to open the ticket in a new page.

The following image shows the Tickets tab of an asset:

Image depicting the Tickets tab of an asset. A Data Quality Failure ticket is highlighted.

Opening tickets from the Tickets widget

To resolve or cancel a ticket, click the Action button and select Resolve or Cancel on the particular ticket. You can resolve or cancel tickets without workflows only if you are the stakeholder of the asset or if your user role is assigned the Manage Tickets feature privilege in Administrator. For more information about how you can resolve or cancel tickets, see Manage tickets.

The following image shows the Tickets widget with the Resolve button on the preview pane of a sample open ticket: