Human Tasks is a service in Informatica Intelligent Cloud Services℠. The Human Tasks service displays a Human Task Inbox. You can use the inbox to view the human tasks assigned to you and take appropriate actions.
When you log in to Informatica Intelligent Cloud Services, the My Services page displays the Human Tasks service and the services that apply to human tasks. The My Services page might also include other services that you subscribe to and trial versions of other services. The following services apply to the Human Tasks service:
•Application Integration. Create a human task asset in Application Integration and add it to a process by using the Human Task step.
•Administrator. Perform administrative tasks such as creating users and managing privileges, and managing licenses.
The Human Tasks service integrates with the Application Integration service of Informatica Intelligent Cloud Services. You can use Application Integration to design, integrate, and implement business processes spanning different cloud and on-premises applications. A human intervention becomes necessary in business processes where a decision needs to be taken. For example, a human action is required for approvals and exception management. In such cases, you can use a human task. A human task needs a human intervention to get completed.
You first configure the human task asset in Application Integration. The asset defines the human task, the users and roles that will have access to the human task, and the task outcome. You can add the human task asset to an Application Integration process by using a Human Task step. When the process runs, the human task that gets generated is sent to the Human Task Inbox of the Human Tasks service. Based on the role assigned to you, you can use the Human Task Inbox to view the tasks assigned to you and take appropriate actions. For more information about the human task asset and step, see the Application Integration Design Guide.
The Human Tasks service provides the following features:
•Human interactions within a process, including assignment of tasks to the appropriate users or roles
•Notifications related to changes in the task
•Prioritization, sorting, and filtering that are needed for the task owners to perform their tasks efficiently
•Reassignment of tasks by administrators and stakeholders to ensure timely completion of human tasks
Example
You want to create a loan approval process. The process must allow a requestor to submit a loan application. The request is assigned to a bank employee or loan agent qualified to approve or reject the request based on various evaluation criteria. A human user then reviews, and approves or rejects the application. If the loan is approved, the loan is sanctioned to the requestor.
To achieve this use case, you perform the following tasks in Informatica Intelligent Cloud Services:
1Create a loan approval process in Application Integration.
2Create a human task asset in Application Integration. The asset defines the human task details.
3Add a Human Task step to the process to include the human task asset and task.
4When the process runs, it sends the task to the Human Task Inbox of the Human Tasks service.
5The potential owners, administrators, and stakeholders that are defined in the human task asset can see the human task when they open the Human Task Inbox in the Human Tasks service.
6The listed potential owners can claim the task. The user claiming the task becomes the task owner who can perform further actions on the task.
7The task owner analyzes the loan application, approves or rejects the loan application, and completes the human task.
8The process then continues to the next step in Application Integration and the loan is sanctioned to the requestor.
Note: Human Tasks is available for preview. Preview functionality is supported for evaluation purposes but is unwarranted and is not supported in production environments or any environment that you plan to push to production. Informatica intends to include the preview functionality in an upcoming release for production use, but might choose not to in accordance with changing market or technical circumstances. Note that if you are working on a preview POD, all data is excluded from SOC 2 compliance coverage. For more information, contact Informatica Global Customer Support.