Working with Human Tasks

When an Application Integration process generates a human task and you are assigned to work on the task, the task appears in the Human Task Inbox. Based on your user role, some tasks might require you to do some work and other tasks might require you to monitor or reassign them to other users.

Your user account or role needs to be listed in the Potential Owners field during the human task asset creation in Application Integration so that you can access the task. You can perform the following operations to access the tasks in the inbox:

•Select the List View or Grid View layout to view the task list.

•Use Quick Filters to filter unassigned tasks, tasks assigned to you, active tasks, closed tasks, and open admin tasks.

•Use Search to search for tasks based on the task name, subject, display name, and so on.

•Sort and refresh tasks.

•View details of a specific task.

When you click the Select List View or Grid View icon in the inbox, a list appears displaying the Grid View and List View options.

Grid View

The Grid View layout presents task information in rows and columns across the Human Task Inbox.

The following image shows the Human Task Inbox in the grid view layout:

When you select Grid View, the following columns are displayed:

- Task ID. Uniquely identifies the task.
- Subject. Introduces the task.
- Task. Displays the name of the task.
- Priority. Indicates the level of importance of the human task created by the Application Integration process. The lesser the number, the higher the priority.
- Status. Indicates the state the task is in. The Status field can have one of the following values:

Task Status	Description
Assigned	Indicates that the task is claimed by a task owner.
InProgress	Indicates that the task owner has started working on the task.
Unassigned	Indicates that the task is unclaimed by any potential owner.
Completed	Indicates that the task owner has completed the task.
Created	Indicates that the task is newly created.
Suspended	Indicates that the task is temporarily suspended.
Obsolete	Indicates that the task is suspended.
Failed	Indicates that the task was failed explicitly through an API call.
Exited	Indicates that the task is exited.
Error	Indicates that the task encountered an error.

- Owner. Displays the name of the user who claimed the task.
- Creator. Displays the name of the allowed users configured for the task in the Human Task step.
- Due Date. Reserved for future use.
- Start By Date. Displays the date when the task was initiated.
- Modified. Displays the date when the task was modified last.
- Origin. Reserved for future use.

List View

The List View layout presents all the user tasks as a vertical scrollable list. Click a task on the task panel on the left side to view the task details. The task details appear on the task review panel on the right side.

The following image shows the Human Task Inbox in the list view layout:

When you select List View, in addition to the task subject and task name, you can view the following details on the task review panel:

- Priority. Indicates the level of importance of the human task created by the process. The lesser the number, the higher the priority.
- Status. Indicates the state the task is in.
- Assigned To. Displays the name of the user who claims the task.
- Created By. Displays the name of the user who created the task.
- Created On. Displays the date when the task was created.
- Modified On. Displays the date when the task was modified.
- Due Date. Reserved for future use.
- Modified By. Displays the name of the user who last modified the task.
- Outcome. Displays the decision taken on the task.