Troubleshooting the Xactly Connector
- •Select the Enable Logging check box to log the SOAP request and response. You can log the SOAP request and response in the session of the task.
- •In Xactly, the equals operator behaves as Contains operator.
- •The metadata ID is a required field for the Xactly.
- •You can contact Data Integration Customer Support If you get an Out of Memory exception.
Note: Use the Xactly enable logging feature of the connector to collect the SOAP request before contacting the Xactly support.
You can see the log and exception messages thrown during the configuration in the log files. You can save the log file in a specific location.
For example, <Secure Agent installation directory>\apps\Data_Integration_Server\<latest version of connector>\ICS\main\tomcat\log