You can control whether Informatica employees are allowed to view your organization details on the Security tab of the Settings page.
Removing Informatica support access might delay support case resolution. When you remove Informatica support access, note the following results:
•When you file a support ticket, you might need to manually upload the relevant service and task logs or organization assets.
•Informatica support can't monitor your jobs during new releases or other maintenance events to assess any potential impact.
•You might need to share your screen when troubleshooting with Informatica support.
•Informatica can't notify you about how an upcoming release might impact your organization.
Removing Informatica support access
You might want to remove Informatica support access to have more control over your assets and security. When you remove access, you can temporarily enable access to help Informatica resolve your support cases.
1In Administrator, go to the Settings page.
2In the Informatica Global Support Access section, select Disable Informatica Global Support access.
You can grant temporary access to allow Informatica support to view your organization's data while troubleshooting support cases. To temporarily enable Informatica support access, select Enable access temporarily and enter the date and time at which to remove access again.