Runtime Environments > Secure Agent installation in a local environment > Troubleshooting a Secure Agent installation
  

Troubleshooting a Secure Agent installation

The Secure Agent download failed.
If you receive a download failure after clicking Download Secure Agent, add the following domain to your allowlist: https://global-package.dm.informaticacloud.com and then try the download again.
For more information, see this KB article: Change in Package Dependency Manager IP Addresses and Domain for IDMC