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Zendesk Mass Ingestion connection properties

When you set up a Zendesk Mass Ingestion connection, you must configure the connection properties.
The properties of a Zendesk Mass Ingestion connection vary based on the authentication method that you specify for the connection. When you create a connection, you can select one of the following authentication methods:

Connection properties for Basic authentication

The following table describes the connection properties for a Zendesk Mass Ingestion connection configured with Basic authentication:
Connection property
Description
Connection Name
A name for the connection. This name must be unique within the organization. Connection names can contain alphanumeric characters, spaces, and the following special characters: _ . + -
Spaces at the beginning or end of the name are trimmed and are not saved as part of the name. Maximum length is 100 characters. Connection names are not case sensitive.
Description
An optional description for the connection. Maximum length is 255 characters.
Type
The type of connection. For an Oracle Database Ingestion connection, the type must be Zendesk Mass Ingestion.
Runtime Environment
Name of the runtime environment where you want to run the ingestion tasks.
You must specify a Secure Agent as the runtime environment.
Note: You cannot run application ingestion tasks on a Hosted Agent or serverless runtime environment.
Email ID
User name of the Zendesk account. The user name is an email address.
Password
Password for the Zendesk account.
Subdomain
URL of the Zendesk help center that you want to access.
Note: For more information about the Basic authentication method, see the Zendesk documentation.

Connection properties for OAuth 2.0 authentication

The following table describes the connection properties for a Zendesk Mass Ingestion connection configured with OAuth 2.0 authentication:
Connection property
Description
Connection Name
A name for the connection. This name must be unique within the organization. Connection names can contain alphanumeric characters, spaces, and the following special characters: _ . + -
Spaces at the beginning or end of the name are trimmed and are not saved as part of the name. Maximum length is 100 characters. Connection names are not case sensitive.
Description
An optional description for the connection. Maximum length is 255 characters.
Type
The type of connection. For an Oracle Database Ingestion connection, the type must be Zendesk Mass Ingestion.
Runtime Environment
Name of the runtime environment where you want to run the ingestion tasks.
You must specify a Secure Agent as the runtime environment.
Note: You cannot run application ingestion tasks on a Hosted Agent or serverless runtime environment.
Email ID
User name of the Zendesk account. The user name is an email address.
Password
Password for the Zendesk account.
Subdomain
URL of the Zendesk help center that you want the connection to access.
Client ID
Client ID of the application registered in Zendesk.
Client Secret
Client secret of the application registered in Zendesk.
Grant Type
OAuth 2.0 grant type to be used by the connection.
By default, Zendesk Mass Ingestion connections are configured to use the password grant type to exchange user names and passwords for access tokens.
Note: For more information about the OAuth 2.0 authentication method, see the Zendesk documentation.