Connections > Zendesk connection properties
  

Zendesk connection properties

When you set up a Zendesk connection, you must configure the connection properties.
The following table describes the Zendesk connection properties:
Connection property
Description
Secure Agent
The Secure Agent that you want to run the tasks.
Username
Username of the Zendesk account.
Password
Password of the Zendesk account.
URL
URL of the Zendesk account. Specify the complete URL.
Custom Field
Specify custom fields for Zendesk objects.
Specify the custom fields in Zendesk using the following format, where FieldKey is value of the custom field key in Zendesk:
Object1=”FieldKey1,DataType,Size,Filterable,PrimaryKey”;”FieldKey2,DataType,Size,Filterable,PrimaryKey”
Object2=”FieldKey1,DataType,Size,Filterable,PrimaryKey”;”FieldID2,DataType,Size,Filterable,PrimaryKey”
For example:
Organizations="support_description,String,255,true,false";
Users="fixes,String,255,true,false";age,Double,255,true,false";"required,Boolean,255,true,false";"select,String,255,true,false";"support_description,String,255,true,false";"reg_ex,String,255,true,false"
Note: When you specify a custom field for Tickets object, you must specify the custom fields in the following format: Tickets=”CF_FieldKey1,DataType,Size,Filterable,PrimaryKey”;”CF_FieldID2,DataType,Size,Filterable,PrimaryKey”
For example:
Tickets="CF_360003199614,String,255,true,false;"CF_360003373654,String,255,true,false"