Customer 360 for Healthcare > Introducing Customer 360 for Healthcare

Introducing Customer 360 for Healthcare

Customer 360 for Healthcare is a ready-to-use package that extends the capability of Customer 360. The package can include business entities, reference data, relationships, custom pages, jobs, source systems, and Data Integration assets to support the jobs. You can use an extension as a template to get started with Customer 360.

Use Customer 360 for Healthcare to achieve the following goals:

Master healthcare master data: Manage healthcare data that includes patients, healthcare providers, and members such as healthcare organizations, healthcare professionals, and payer data. You can create a trustworthy view of the records.
Manage relationships: Manage and view relationships between multiple business entities. For example, you can identify patients, members, and plans, and their relationships with the primary care providers. You can use the relationships between the members to differentiate the members as subscribers or dependents.
Improved governance and compliance: Enhance governance and compliance with the healthcare payers and providers by attaining a single view of providers and their associations with practice locations, specialities, credentials, and licenses.
Enhance patient engagement and loyalty: Enhance patient engagement, and loyalty by understanding the patients, healthcare payers, and providers.
Exchange healthcare information electronically: Import healthcare information with interfaces based on Fast Health Interoperability Resources (FHIR) R4 standard electronically by complying with interoperability rules.

For healthcare payers, you can reduce the business cost through more informed care management. You can expand and manage provider networks cost-effectively. You can segment the payers and reach new high-value healthcare payers.

For the healthcare providers, you can increase patient loyalty, ensure healthcare delivery through patient engagement, and increase provider market share through satisfied patients. You can provide stronger referral networks and physician relationships.

Customer 360 for Healthcare provides out-of-the-box integration with source systems, such as National Plan and Provider Enumeration System (NPPES), MedPro Systems, and HL7 Standard for FHIR Specification.