Release Notes > Business 360 Console > Known issues
  

Known issues

The tables in this section describe known issues for Business 360 Console. Not all monthly releases include known issues.

November 2024 known issues

Issue
Description
MDMN-155261
Operational Insights might display an incorrect number of users in an organization. The user count doesn't include users assigned to user groups.
MDMN-154673
When you run a Create Match and Merge Job Instance API request with an incorrect process type parameter value, the API creates a match and merge job instance that doesn't perform any match and merge process.
MDMN-131168
On the View and Edit page, the tip text field appears editable for a root field even though you select the Hide label option.

October 2024 known issues

Issue
Description
MDMN-156108
When you refresh the User Roles tab on the Security page, the following error might appear:
Can't refresh page. Try again later.
This issue might occur due to a timeout error.
Workaround: To resolve this issue, refresh the User Roles tab again.
MDMN-155380
When you merge records that belong to a business entity with deduplication criteria configured for a field group, the nested field group entires are incorrectly highlighted on the Source Records page.
MDMN-155365
When you purge records that belong to a business entity, the purge job might fail at the purge business entity report index step. These failures occur when the purge job is either queued for an extended period or runs for a long time.
MDMN-155127
When a user with the update privilege edits an empty field, the following message appears:
Failed to update the record
Workaround: Assign the create privilege to the user.
MDMN-154414
After you enable error remediation for a business entity, add a basic or advanced data quality rule association to a field in a nested field group. When you enter an invalid value in the field, the validation error appears. However, after you apply the changes, the validation error disappears.
MDMN-154143
If you map a picklist as one of the input fields for data enrichment, data enrichment isn't triggered when a user updates the field in a business application.
MDMN-154117
MDMN-153835
When you edit records with errors on the record details page or in the workflow inbox, the validation error type incorrectly changes from Information to Others.
MDMN-153443
After you update an Application Integration process that you use in a data enrichment configuration, the changes aren't automatically reflected in the rule association and the data enhancement rule assets.
MDMN-152949
After a DaaS rule association validates a record that you added or updated, a warning message appears for incorrect addresses, although error remediation is disabled for the business entity.
MDMN-152511
MDMN-152509
When you export all the deleted records in a hierarchy, the exported data contains inaccurate results.
MDMN-152443
When you run an egress job to export a hierarchy that contains less than 1000 records, the exported data might contain duplicate records.
MDMN-152205
If you configure approval workflow for specific fields, the approval workflow isn't triggered for those fields when business application users accept a recommendation that enriches the fields.
MDMN-151068
After you disable error remediation for a business entity, if business users export search results, the exported data incorrectly includes additional columns, such as field group ID, severity, and error message.
Workaround: Ignore the additional columns.
MDMN-151915
After you purge data and disable the error remediation property for a business entity, business users still see validation errors and error type filters in a saved search.
Workaround: Ignore the filter values because they don't impact the search results.
MDMN-150933
When you create an egress job to export master records and the identifier details of the associated source records, the Assets section incorrectly displays the option to select the record type.
MDMN-150872
When users select values for business entity record fields and submit records for approval, business applications might display the following error:
Can't send the changes for approval because no user is authorized to approve these changes.
The issue occurs when all approvers assigned to a custom user role are denied access to records based on the conditions set in a data access rule.
MDMN-150328
When you create a record through business entity record APIs, the response payload differs depending on whether error remediation is enabled or disabled for the business entity.
MDMN-148242
When a record that belongs to a hierarchy is pending approval, the process hierarchies job fails. The issue occurs if the record awaiting approval has records that inherit dynamic field definitions from the record.
Workaround: Before you run a process hierarchies job, ensure that no record has pending changes awaiting approval.
MDMN-146190
When you configure basic rule associations for picklists to run even if all input fields are empty, MDM SaaS doesn't apply these rule associations to the picklist fields. If users create a record without adding values to picklists in business applications, MDM SaaS displays the following error:
Something went wrong when we tried to render this panel.
MDMN-144892
You can't delete or disable objective groups that you create for data enrichment.

August 2024 known issues

Issue
Description
MDMN-150252
When you associate a multi-step approval workflow with a custom View and Edit page of a new or a purged business entity, submitting records for approval fails. The following error message appears:
Can't START the already STARTING record.
MDMN-148496
When you use the Create Master Record REST API to create a record for a business entity that has basic and advanced rule associations, MDM SaaS validates the field values. However, if the validations fail for both basic and advanced rule associations, MDM SaaS displays validation messages only for the basic rule association in the response.
MDMN-147824
When you add a match model for the predefined business entities, such as Category, and Contact, the following error appears:
Internal error. Cannot create the match model. Try again later.
MDMN-147806
A user with a custom user role that's configured with approval privileges can't view the record details on the Workflow Inbox page in business applications.
When the user opens an approval task, the following error appears:
Cannot load the records in the task. For more details, contact your administrator.
This issue occurs when the user role is assigned to a data access rule that has conditions set for relationships and related business entity records.
MDMN-147450
When you configure a picklist with a code list from Reference 360 that contains multiple code values with identical codes, the filters in business applications don't display all the picklist values. Additionally, the search results count incorrectly includes all records that contain duplicate code values.
MDMN-147447
When you search for records in business applications, the filters display the old picklist values instead of the updated values.

July 2024 known issues

Issue
Description
MDMN-148780
When you purge all data, the streaming ingestion and replication task doesn't publish data in real time. The issue exists even after the purge job completes its run.
Workaround: After the purge job completes its run, redeploy the streaming ingestion and replication task that was created to publish events in real time.
MDMN-147911
When you import a report to an organization, the imported report doesn't appear on the Reports page of business applications.
Workaround. Export the Report Set asset from one organization, and then import the Report Set asset to another organization for the reports to appear in business applications.
MDMN-144963
The translation files don't contain any labels associated with the match and export data feature.
MDMN-144495
When you export hierarchies and relationships by using Business 360 FEP Connector, the egress job might fail at the stage step with the following error:
Invalid JSON input: Unexpected character
MDMN-144467
After you import a business entity with fields that are enabled for multilingual search, business users can't search for records in their preferred language.
This issue occurs if you configure an additional search language in the target organization after you import the business entity and don't reindex the business entity records.
Workaround: To search for records in the preferred language, perform one of the following tasks:
  • - Before you import the business entity, configure the additional search language on the Localization page in the target organization.
  • - After you import the business entity, if you configure an additional search language in the target organization, run the Generate Search Indexes and Match Keys job.
MDMN-144372
When you export source records that contain validation errors, the exported data doesn't include the source systems of the field groups. The issue occurs only when the preview feature for validation errors is enabled in your organization.
MDMN-144327
After you create a record and run an automated merge job, the metrics for the merge process event show the count of both ingressed and automatically merged records.
MDMN-144009
A calculated field of a record might not contain the correct value after a record that contributes to the value is deleted. The issue occurs if the deleted record is related to the record with the calculated field through a business entity record attribute.
MDMN-143925
After users update a dynamic field in a field group that has deduplication criteria configured, the previously deduplicated field group entries aren't displayed even though they are unique now.
Workaround: Don't apply deduplication criteria to a field group in a dynamic field values attribute.
MDMN-142225
When you use a PATCH request to update field groups by passing invalid data as an object and not an array, the trust scores are downgraded incorrectly.
MDMN-137163
When you add or import values to integer data type fields through business applications and ingress jobs, MDM SaaS might reject the field values or include incorrect values. Additionally, data quality rule associations configured on these fields might return inaccurate validation results.
This issue occurs when the integer value contains more than eight digits.
MDMN-126424
When you unmerge one of the source records from a master record that has multiple source records, the corresponding patch record remains associated with the master record.
MDMN-123076
If a master record contains more than 1,000 source records, the ingress job fails at the load step.

May 2024 known issues

Issue
Description
MDMN-141876
An advanced rule association for a field in a field group doesn't run on empty input fields even though the rule is set to run on empty input fields. This issue occurs when the input field doesn't contain a value in any of the field group entries.
Workaround: Ensure that the input field contains a value in all the field group entries.
MDMN-140258
When you save an integrity check to validate a business entity record field, you get the following error:
Error saving the integrity check rule.
Workaround: Close the Add Integrity Check dialog box and refresh the Data Quality tab.
MDMN-140177
When the Create Master Record API is used to create records with null picklist values, you can't find or view the records in business applications or by using the Search API.

April 2024 known issues

Issue
Description
MDMN-141310
Custom reports that are deleted in business applications appear in Business 360 Console.
MDMN-137821
After you update the search configuration, if users run a saved search that contains fields that are no longer searchable, they get the following error:
Search API service failed.
Workaround: Users must remove the non-searchable fields from their saved searches.
MDMN-137389
In Operational Insights, when you view the ingress job metrics, the number of imported records appears inconsistent between the job instance and performance details panels.
MDMN-137149
When you add a record-level data access rule for a custom user role with approval privileges, the user can't view the title of the workflow task in the business application.
Workaround: Modify the record-level data access rule to an attribute-level data access rule, or delete the data access rule.
MDMN-136927
If a relationship attribute contains a decimal value with a precision of more than 34, the digits after the 34th digit are replaced with zeroes.
MDMN-136856
When you create a record that has the same custom business ID as another record, the created record appears as an updated record in the workflow task. The issue occurs when you use the Create Master Record API to create a record that must go through the approval workflow.
MDMN-136631
MDMN-136187
When you configure the properties of business entity fields, you can't view all the validation messages because the validation panel doesn't have a scroll bar.

February 2024 known issues

Issue
Description
MDMN-135421
When you import or export data that contains date fields to and from MDM SaaS, the system decrements the dates prior to 1582 by 10 days.
MDMN-135207
When a source primary key in a REST API request URL contains the caret character (^), the API request fails.
MDMN-131460
Users with the Product 360 Read Only and Supplier 360 Read Only user roles can't view the Hierarchy tab of a record even though they can view the Hierarchies page in a business application.
Workaround: Create a custom user role with read-only privilege for the Hierarchy Component on the Security page and assign the custom user role to users.
MDMN-129899
When you download the match output report of a match and merge job, the record pairs count in the report might not be the same as the count that appears on Business 360 Console. The issue occurs if another match and merge job runs after the match and merge job for which you downloaded the report.
Workaround: To view the correct match report output, download the report immediately after the job completes.

November 2023 known issues

Issue
Description
MDMN-123482
When you export hierarchies and relationships that belong to a specific source system by using Business FEP Connector, the egress job exports hierarchies and relationships from all the source systems.
MDMN-122466
On the Explore page, when you view the dependencies of a business entity and open a job definition from the Used By tab, the job definition page doesn't display the information correctly.
Workaround: To view the correct information, open the job definition from the Explore page.
MDMN-103113
When you import a predefined business entity to an organization from where you exported the business entity and provide a custom project path, the predefined Data Quality assets are saved in both the default and custom projects.
Workaround: To avoid duplication of the predefined Data Quality assets, don't enter the custom project path when you import a predefined business entity.

October 2023 known issues

Issue
Description
MDMN-122747
When you import a searchable hierarchy into an organization, the process hierarchies job doesn't automatically run.
Workaround: Run the process hierarchies job to index the records of the searchable hierarchy.
MDMN-121922
When you apply the changes to the source ranking of a field, the ranking is automatically saved with a new label.
MDMN-121913
When you apply the changes to the source ranking of a field, two labels appear for the same source ranking.
MDMN-121153
If business entities have only numeric fields, the search operation using the search box might fail in business applications. The search operation fails when users enter a search value other than integers in the search box.
MDMN-121151
When you add an integrity check based on a business entity attribute, business entity record fields appear as attribute options in the Add Integrity Check dialog box. The issue occurs if there are at least three business entities and each business entity has a business entity record field relationship with another business entity.

September 2023 known issues

Issue
Description
MDMN-117835
In Operational Insights, when you filter the ingress job metrics based on the hierarchy or relationship asset type, the metrics don't appear.

August 2023 known issues

Issue
Description
MDMN-120863
When you filter by job types on the My Jobs page, the following issues occur:
  • - The list of job types includes duplicate entries.
  • - Some job type names aren't user-friendly and appear as internal template names.
MDMN-115737
Users with custom user roles can't delete business events.
MDMN-116700
The data access rules with conditions on relationship attributes and related business entity attributes don't work as expected. These rules incorrectly authorize users to view records when conditions apply to multiple field groups or multiple related records.
MDMN-102490
In Operational Insights, the usage summary for MDM SaaS doesn't refresh.
Workaround: After you initiate the summary refresh, wait for the estimated refresh time. You can then refresh the Overview page to view the latest usage summary.
MDMN-96242
If different state codes have the same values, the real-time address verification doesn't validate and populate values for the state fields because Reference 360 stores unique values for the code fields.

July 2023 known issues

Issue
Description
MDMN-114699
MDMN-140891
When a dependent picklist field in a record contains a null or an invalid value, you can't save any changes to the record. On the Record Details page, the Submit button appears disabled.
Workaround: On the Record Details page, select a valid value for the dependent picklist field and submit the changes.
MDMN-110693
If data access rule names contain special characters or characters of languages other than English, you can't open the rules from the user role details page or the rules list page.
MDMN-110460
When you view the details of MDM SaaS jobs in the Operational Insights service, the data is inconsistent between the job instance and performance details panels.
MDMN-109916
When you view the performance details of MDM SaaS jobs in the Operational Insights service, the time taken for the jobs to complete appears inconsistent. The inconsistency appears on the job instance and performance details panels. Also, the performance details panel displays the end date and time of jobs that are running.
MDMN-106929
When you use the Create Master Record API to create a record without specifying required field values, the record is created without validation errors.

June 2023 known issues

Issue
Description
MDMN-113525
After users delete a value of a field in a field group that has uniqueness criteria configured, users can continue to see a value for the field. This issue occurs when you have another duplicate entry for the field group.

May 2023 known issues

Issue
Description
MDMN-138014
MDMN-111793
If you search for job instances after applying a filter on the My Jobs page, the search request incorrectly applies to all job instances. Also, you can't use job statuses as search criteria for finding job schedules.
MDMN-105575
You can't configure data access rules or revoke read privilege to restrict access to record names for custom user roles. The record name appears in the title and description of tasks listed in the workflow inbox. The issue occurs if you configure the record name as the title and description for business events.
MDMN-102953
When you import a business entity that has DaaS rule associations and integrity checks along with its dependent objects into another organization, the import process fails. The issue occurs when you override the existing assets during the import process.
Workaround: Import the business entity, and then the dependent objects without overriding any existing assets.

April 2023 known issues

Issue
Description
MDMN-102010
After you purge records that belong to a specific business entity, the metrics for the purge matched record pairs step don't include the number of match pairs collected.
MDMN-96920
When you unmerge records with relationship attributes that are updated after the records are merged, the updated values are lost. The unmerge operation causes the attributes to return to the default values that existed before the merge, or changes the attributes to have no values.
MDMN-90835
When you use the Source Record API to retrieve a source record, the GET request can't contain the pipe (|) symbol encoded as part of the URI. It fails with a bad request error.

February 2023 known issues

Issue
Description
MDMN-98400
When you download translation files, some translations in the files might not apply to your business applications.
Workaround: Ignore the translations that aren't applicable.
MDMN-97563
If you create data access rules for relationship or related business entity, the number of records for facetable fields is incorrect in the filters panel of the search results page for custom user roles.
MDMN-96376
If a data access rule has conditions on a field that isn't searchable or conditions on relationship attributes or related business entity attributes, the search requests don't work as expected for custom user roles. If more than 10000 records exist for the business entity, when a user with the custom user role searches for records, the search results page doesn't retrieve matching records.
MDMN-86986
When you try to delete a custom asset, the asset doesn't show up on the Explore page, but doesn't get removed completely.
Workaround: To ensure that you completely delete a custom asset, contact Informatica Global Customer Support.
MDMN-85734
You can't change the predefined translations for the Related Records, General Information, and Select Date sections.

January 2023 known issues

Issue
Description
MDMN-94729
When you run an ingress job to import data with integer fields, and if the value of an integer field exceeds the maximum limit of 2147483647, the ingress job fails.
Workaround: Use text fields instead of integer fields if the value of an integer field exceeds the maximum limit and run the job again.

December 2022 known issues

Issue
Description
MDMN-124098
When you configure a page with the Header 2 template, if the values of breadcrumb, line 1, or line 2 fields are long, the values might wrap or overlap.
MDMN-100733
In an organization that uses real-time address enrichment, when the users edit any address on the Workflow Inbox page, the business application doesn't enrich the address of the records in real time.
MDMN-95173
When an upgrade job is successful, a notification appears that indicates the job has failed.
Workaround: Ignore the notification. The My Jobs page shows that the job is successful.
MDMN-93837
When you run egress jobs to export large number of hierarchy records, if the hierarchy data has duplicate relationships, the number of exported records varies in each run of the egress job.
MDMN-91333
When you add an exact match field in a declarative rule, if you click the Field Name picklist, the previously added exact match field incorrectly appears.
Workaround: After you add an exact match field, click outside the Add Declarative Rule dialog box.

November 2022 known issues

Issue
Description
MDMN-91206
On the My Jobs page, the status of completed egress jobs might incorrectly appear as running.
MDMN-90345
You can't export a large number of records if the size of each record exceeds 2.5 MB for more than 1000 records in the data that you export. The egress job might fail with an out-of-memory error.

September 2022 known issues

Issue
Description
MDMN-87977
When you export a report from one organization and import the report to another organization, the imported report doesn't appear on the Reports page in Customer 360.
Workaround. Export the Report Set asset from one organization and import the Report Set asset to another organization for the reports to appear in Customer 360.
MDMN-82844
If you have sub-organizations in your environment, you can see the Support Access tab on the Global Settings page of your sub-organization. The tab shouldn't appear.
MDMN-81951
MDMN-81950
When Informatica Global Customer Support users access your organization after you grant access, the Add, Delete, and Edit buttons appear enabled. However, the users can't save changes to the assets.

August 2022 known issues

Issue
Description
MDMN-83666
When you export data from a business entity that contains nested field groups, you cannot identify the parent field group for each child field group in the exported data.
Workaround: To identify the parent field group, manually refer to multiple files in the exported data and then associate the parentId value of the child field group with the sourcePkey value of the parent field group.
MDMN-81285
When you enable source control in Administrator, the following processes might fail:
  • - Upgrading business applications
  • - Importing and exporting assets

June 2022 known issues

Issue
Description
MDMN-79435
You aren't warned when you manually merge records that belong to different populations.
MDMN-78101
Even though users with custom user roles aren't assigned the Business360ProcessExecutor role in Administrator, these users can access the option to create hierarchies in the business applications. When these users try to create a hierarchy, the following error occurs:
Cannot create the hierarchy <hierarchy name>.
Workaround: To enable users with a custom user role to create hierarchies, assign the privileges for creating hierarchies on the Security page and the Business360ProcessExecutor role in Administrator.
MDMN-77826
When you ingress records that belong to populations that aren't supported, such as aml or ofac, the data loads into the data store, but match tokenization fails. Records with invalid population names do not load.

May 2022 known issues

Issue
Description
MDMN-73380
For a custom user role, the read and update privileges that you assign for a hierarchy model and its associated relationships and business entities do not work as expected. The "Authorization cannot be granted" error appears incorrectly when a user with the custom user role performs the following tasks:
  • - When the user deletes the attribute value of a relationship within the hierarchy.
  • - When the user with workflow approver privilege opens a hierarchy task on the Workflow Inbox page and adds an attribute value for a relationship within the hierarchy.
MDMN-71954
For a custom user role, the read privileges that you assign for a hierarchy and its associated relationships and business entities do not work as expected. When a user with the custom user role tries to view the hierarchy record in the business application at a specific point in time, the user gets the following errors:
Authorization cannot be granted.
Cannot find history data for this hierarchy at given point in time.

April 2022 known issues

Issue
Description
MDMN-71748
If you enable the delete privilege for a business entity on the Security page, the delete and cut icons for the custom fields are not enabled on the Attributes tab of that business entity as expected.

March 2022 known issues

Issue
Description
MDMN-71008
MDMN-68427
If you import an egress job that exports hierarchy or relationship data to a target organization, the import job fails with the following error:
Metadata object with id: <hierarchy name>/<relationship name> was not found!
Workaround: Create an egress job in the target organization and add the associated taskflow that exports hierarchy or relationship data.

February 2022 known issues

Issue
Description
MDMN-68378
When you run an ingress job to import more than 300,000 records into a data model that contains more than 20 field groups, the ingress job fails.
Workaround: Use a taskflow that contains mappings with individual source object for each field group.
MDMN-68091
After you select a taskflow in an egress job, the Record Type and Source System columns do not appear as lists.
Workaround: Click the Record Type and Source System column values to view them as lists and select the required option.
MDMN-67134
On the My Jobs page, the search box on the Job Instances tab fails to retrieve the job instances if you use a job type value as the search text. The search box on the Job Schedules tab fails to retrieve the job schedules if you use a status as the search text.
Workaround: To find job instances and job schedules based on the job type or status values, use the filter option.
MDMN-65426
The Merge API can't merge master records that have more than 1000 source records.

December 2021 known issues

Issue
Description
MDMN-64722
The search box in a custom page does not work as expected when you configure the following user interface elements:
  • - Page header fields
  • - Education field group
  • - Display fields of the business entity
MDMN-64290
When you add a taskflow to an export job, the complete names of source systems might not appear due to space constraints.
Workaround: Hover over a source system name to view its complete name.

November 2021 known issues

Issue
Description
MDMN-60929
When you create a user-triggered event for a hierarchy that requires a workflow and then create a relationship between two business entities, the workflow task does not trigger.

August 2021 known issues

Issue
Description
MDMN-56720
A custom user role with the read privilege to access the Match tab of a business entity can perform edit and delete tasks on the Match tab.
MDMN-56464
The attribute names that you can use in the REST API requests are case sensitive.
(August 2021)
MDMN-53843
The Date and Time fields that you can use in the REST API requests support only the Unix epoch time format.
MDMN-53702
For a custom user role, if you assign the create and read privileges to the attributes of a predefined business entity, the create privilege does not work as expected. When the user creates custom fields and saves the business entity, the following error occurs:
Metadata authorization error.
Workaround: Assign the update privilege for the business entity attributes in addition to the create and read privileges.
MDMN-53519
When you run an ingress job that processes records with multiple value fields, and both updates and deletes are part of the process, the process deletes records but ignores updates to the records.
MDMN-50082
You can't delete custom smart fields even when they don't contain dependencies.
MDMN-49897
You can't delete fields and field groups of custom business entities that were previously used in custom pages.

July 2021 known issues

Issue
Description
MDMN-58420
When you create a business entity field with display name ending with colon (:), the field label does not appear in Customer 360.
MDMN-47638
When you render the Alternate Names field group as a card in a custom page, the page validation does not work as expected.

December 2020 known issues

Issue
Description
MDMN-68183
When you define a business entity, you might not be able to drag and drop fields to the canvas.
Workaround: Collapse and expand the field category and try again.
MDMN-38312
When you configure a custom page, if you add a custom field group that does not allow multiple instances, the field group do not work as expected in Customer 360.
MDMN-38216
If you configure fields to allow multiple values, the fields do not appear in Customer 360.
Workaround: Delete the multiple value fields, and then create the fields again as single value fields.
MDMN-37147
When you manually stop or pause a running job, the job status might not update in the My Jobs page.
MDMN-21887
In the Explore page, you cannot use the following Action menu items to perform actions on the Business 360 application assets:
  • - Properties
  • - Copy To
  • - Move To
  • - Export
  • - Show Dependencies
  • - Permissions
  • - Delete
MDMN-21065
If you edit the candidate selection criteria, the changes are effective only for new records. The criteria doesn't apply to the existing records.