Manage Tasks and Tickets > Manage tasks and tickets

Manage tasks and tickets

When users create, update, or delete data in Customer 360 SaaS, the changes can trigger an approval workflow. A workflow can consist of one or multiple linked approval tasks that relevant stakeholders need to review and approve before the data becomes master data.

As a stakeholder, you can view all your assigned review tasks in one of the following inboxes:

•Task inbox. Available if you became a Customer 360 SaaS customer as of the April 2026 release.

For more information about the task inbox, see Review tasks in the task inbox.

You can also use the ticket manager to view tickets associated with workflows in which you are a stakeholder. A ticket tracks all the completed tasks related to an update that triggered the workflow.

For more information about the ticket manager, see View tickets in the ticket manager.

Note:

Effective in the April 2026 release, the ability to review tasks in the task inbox and view tickets in the ticket manager is available for preview.

Preview functionality is supported for evaluation purposes but is unwarranted and is not supported in production environments or any environment that you plan to push to production. Informatica intends to include the preview functionality in an upcoming release for production use, but might choose not to in accordance with changing market or technical circumstances. For more information, contact Informatica Global Customer Support.

•Workflow inbox. Available if you were an existing MDM SaaS customer before the April 2026 release.

For more information about the workflow inbox, see Review tasks in the workflow inbox.

To enable the task inbox and ticket manager for your organization, contact Informatica Global Customer Support.

Note:

If you're unsure which inbox to use, contact your administrator.