Informatica provides you with a range of product resources through the Informatica Network and other online portals. Use the resources to get the most from your Informatica products and solutions and to learn from other Informatica users and subject matter experts.
Informatica Network
The Informatica Network is the gateway to many resources, including the Informatica Knowledge Base and Informatica Global Customer Support. To enter the Informatica Network, visit https://network.informatica.com.
As an Informatica Network member, you have the following options:
•Search the Knowledge Base for product resources.
•View product availability information.
•Create and review your support cases.
•Find your local Informatica User Group Network and collaborate with your peers.
Informatica Knowledge Base
Use the Informatica Knowledge Base to find product resources such as how-to articles, best practices, video tutorials, and answers to frequently asked questions.
Use the Informatica Documentation Portal to explore an extensive library of documentation for current and recent product releases. To explore the Documentation Portal, visit https://docs.informatica.com.
If you have questions, comments, or ideas about the product documentation, contact the Informatica Documentation team at infa_documentation@informatica.com.
Informatica Velocity is a collection of tips and best practices developed by Informatica Professional Services and based on real-world experiences from hundreds of data management projects. Informatica Velocity represents the collective knowledge of Informatica consultants who work with organizations around the world to plan, develop, deploy, and maintain successful data management solutions.
You can find Informatica Velocity resources at http://velocity.informatica.com. If you have questions, comments, or ideas about Informatica Velocity, contact Informatica Professional Services at ips@informatica.com.
Informatica Marketplace
The Informatica Marketplace is a forum where you can find solutions that extend and enhance your Informatica implementations. Leverage any of the hundreds of solutions from Informatica developers and partners on the Marketplace to improve your productivity and speed up time to implementation on your projects. You can find the Informatica Marketplace at https://marketplace.informatica.com.
Informatica Global Customer Support
You can contact a Global Support Center through the Informatica Network or by telephone.
To find online support resources on the Informatica Network, click Contact Support in the Informatica Intelligent Cloud Services Help menu to go to the Cloud Support page. The Cloud Support page includes system status information and community discussions. Log in to Informatica Network and click Need Help to find additional resources and to contact Informatica Global Customer Support through email.