Consider the following troubleshooting tips when you register or validate a CDI-PC domain:
Error message: com.informatica.isp.tools.cloudconnect.exception.DomainAuthenticationException: User is not authorized to perform the operation. Check the cloud connect logs
This error appears when the registered domain user doesn't have administrator privileges.
Solution: Register the domain user with administrator privileges. For more error details, see the CloudConnect logs.
Error message: The request failed because of error [Connection refused (Connection refused)]. Please ensure the requested host and port are correct and the process is running on the requested port.
This error appears when a CDI-PC domain is unavailable.
Solution: Restart the CDI-PC domain or node. For more error details, see the Domain Management App log file.
Error message: The request failed because of error [Connection refused (Connection refused)]
This error occurs when you can't connect to a CDI-PC domain.
Solution: Resolve the network connectivity issue and try again. For more error details, see the Domain Management App log files.
Error message: Requested Domain name did not match with the domain name
Solution: Verify that the domain name of the on-premises domain matches the domain name provided in Informatica Cloud. For more error details, see the CloudConnect logs.
Error message: None of the agents is able to handle the request
This error appears when the Secure Agent is not available.
Solution: Restart the Secure Agent.
Error message: The request failed because of error [No trusted certificate found in the trust stores to verify the server certificate chain.]. Please ensure the Keystore and Truststore are configured correctly and the process is running on the requested port.
This error appears when you don't import the domain certificate to the Domain Management App.
Solution: To enable communication between the Domain Management App and the domain, both the truststore certificates must be shared and available. Verify that the Domain Management App contains the domain truststore and the domain certificates folder contains the Domain Management App certificate.
For more error details, see the Domain Management App log and CloudConnect log files.
Error message: The domain with Display Name my_domain is in invalid state for Modification
This error appears when the CDI-PC domain status fluctuates between Available and Offline modes when you edit the domain details.
Solution: Wait for the Domain Management App to restart. For more error details, see the Domain Management App log files.
Error message: The request failed because of error [ilabsdxtqa76-23: Name or service not known]. Please ensure the requested host and port are correct and the process is running on the requested port.
This error appears when you couldn't connect to the CDI-PC domain because the host name is not correct.
Solution: Verify that the CDI-PC domain host name is correct. For more error details, see the Domain Management App log files.
Error message: The request failed because of error [Connection timed out (Connection timed out)]. Please ensure the requested host and port are correct and the process is running on the requested port.
This error appears when you couldn't connect to the CDI-PC domain because the port number is not valid.
Solution: Verify that the CDI-PC domain port number is valid. For more error details, see the Domain Management App log files.
Error message: Request failed due to client error with status code [404 NOT_FOUND]. Please ensure the requested host and port are correct and the process is running on the requested port.
This error appears when you couldn't connect to the CDI-PC because the AC_PORT number is used instead of the node port number.
Solution: Use the correct CDI-PC domain port number.
You can find the correct port number in the domain.info file in the following location:
For more error details, see the Domain Management App log file.
Error message: The request failed because of error [No trusted certificate found in the trust stores to verify the server certificate chain.]. Please ensure the Keystore and Truststore are configured correctly and the process is running on the requested port.
This error appears when the Secure Agent truststore or keystore path is not valid.
Solution: Verify that the path and password of the Secure Agent truststore and keystore are valid.
Verify that you have imported the CDI-PC domain truststore to the Domain Management App. Similarly, import the Domain Management App truststore to the CDI-PC domain truststore.
For more error details, see the Domain Management App log file.