Consider the following troubleshooting tips when you update a CDI-PC domain:
Error: The request failed because of error [Connection refused (Connection refused)]. Please ensure the requested host and port are proper and the process is running on the requested port.
This error appears when update fails because you couldn't connect to the CDI-PC domain.
Updating the CDI-PC domain fails because of one of the following reasons:
- The CDI-PC domain is unavailable before the Listener service starts. Restart the CDI-PC domain and retry the update process manually.
- There is no communication between Informatica Intelligent Cloud Services and the CDI-PC domain. Resolve the network issues and retry the update process manually.
- CDI-PC domain node is unavailable. Restart the node and retry the update process manually.
For more error details, see the Domain Management App log file.
This error appears when update fails in the Initialize stage because the dmlistenerlauncher script doesn't have correct permissions to run the script.
Solution: Assign execute (755) permission to the dmlistenerlauncher script and retry the update process manually. For more error details, see the CloudConnect log file.
Error: INFO: [
][commandframework.TaskExecutor] [reqId=85e0157411a142139df8330009883ca1] [DML_30051] Required disk space [10,000MB]. Available disk space [1,788MB]. 2023-05-09 15:36:32.079 ERROR: [cf-task-pool-1][commandframework.TaskExecutor] [reqId=85e0157411a142139df8330009883ca1] [DML_30052] Required disk space is unavailable.
This error appears when update fails because the required amount of disk space is not available on the node.
Solution: Create the required amount of disk space (a minimum of 10 GB) and retry the update. For more error details, see the taskoutput log file.
Error: [DML_20010] Task [Downloading patch] failed on node [node01] in host]. Please check the Listener logs of the node [node01] for more details. For more details, view the LISTENER logs in listener. <System log directory>/listener/DMLTaskOutputError in taskoutput log
This error appears when update fails because the CDI-PC binaries are not available in the Secure Agent.
Solution: Make sure that the Secure Agent contains the appropriate binaries. For more error details, see the taskoutput log file.
This error appears when update fails because you can't connect to a CDI-PC domain.
Solution: Resolve the connectivity issue between the CDI-PC domain host and Secure Agent host. For more error details, see the taskoutput log file.
Error: Regarding 2023-06-14 12:31:10.520 ERROR: [cf-task-pool-4][commandframework.TaskExecutor] [reqId=46ef9dcbdf5740e09c895c4fc7cff614] [DML_30065] Unexpected file found in extracted installer directory. 2023-06-14 12:31:10.520 WARN: [cf-task-pool-4][commandframework.TaskExecutor] [reqId=46ef9dcbdf5740e09c895c4fc7cff614] [DML_20004] Subtask ID [verify_integrity] failed.
This error appears when update fails as the installer script is corrupted.
Solution: Retry the update process manually. For more error details, see the taskoutput log file.
Error: INFO: [cf-task-pool-1][commandframework.TaskExecutor] [reqId=a23da466d220418eb626f01a97eac904] [DML_30051] Required disk space [4,000MB]. Available disk space [27MB]. 2023-05-29 13:25:33.774 ERROR: [cf-task-pool-1][commandframework.TaskExecutor] [reqId=a23da466d220418eb626f01a97eac904] [DML_30052] Required disk space is unavailable.
This error appears when update fails in Pre-update stage because the required amount of disk space is not available on the host.
Solution: Minimum of 4GB disk space is required for the update to run successfully. Create the required amount of disk space and retry the update. For more error details, see the taskoutput log file.
This error appears when update fails in Download stage because the downloads folder doesn't have appropriate privileges.
Assign correct permissions to the downloads folder and retry the update process manually. For more error details, see the taskoutput log file.
Error: INFO: [cf-task-pool-1][commandframework.TaskExecutor] [reqId=a23da466d220418eb626f01a97eac904] [DML_30051] Required disk space [4,000MB]. Available disk space [27MB]. 2023-05-29 13:25:33.774 ERROR: [cf-task-pool-1][commandframework.TaskExecutor] [reqId=a23da466d220418eb626f01a97eac904] [DML_30052] Required disk space is unavailable.
This error appears when update fails in Updating stage because the required amount of disk space is not available on the host.
Solution: Create the required amount of disk space and retry the update. For more error details, see the taskoutput log file.
Error: Domain port in use
This error appears when update fails in Updating stage because the CDI-PC domain port is used by another process.
Solution: Shut down any other process running on the CDI-PC domain port and retry the update. For more error details, see the taskoutput log file.
Error: The request failed because of error [No trusted certificate found in the trust stores to verify the server certificate chain.]. Please ensure the Keystore and Truststore are configured correctly and the process is running on the requested port.
This error appears when update fails in Updating stage with a certificate error.
Solution: To enable communication between the Domain Management App and the domain, both the truststore certificates must be shared and available. Verify that the Domain Management App contains the domain truststore and the domain certificates folder contains the Domain Management App certificate.
For more error details, see the Domain Management App log file.
Error: None of the agents in the agent group can handle the request.
This error appears when update fails in Updating stage because the Domain Management App is not available.
Solution: Make sure that the Secure Agent is available and running. Retry the update manually. For more error details, see the Domain Management App log file.