Informatica Resources

Informatica provides you with a range of product resources through the Informatica Network and other online portals. Use the resources to get the most from your Informatica products and solutions and to learn from other Informatica users and subject matter experts.

Use the Informatica Documentation Portal to explore an extensive library of documentation for current and recent product releases. To explore the Documentation Portal, visit https://docs.informatica.com.

If you have questions, comments, or ideas about the product documentation, contact the Informatica Documentation team at infa_documentation@informatica.com.

You can access the Informatica® Intelligent Data Management Cloud™ (IDMC) web site at http://www.informatica.com/cloud.

Use the IDMC Community to discuss and resolve technical issues. You can also find technical tips, documentation updates, and answers to frequently asked questions.

To access the IDMC Community, see Master Data Management SaaS Community.

Developers can learn more and share tips at the Cloud Developer community:

Visit the Informatica Marketplace to try and buy Data Integration Connectors, templates, and mapplets:

Use the Informatica Knowledge Base to find product resources such as how-to articles, best practices, video tutorials, and answers to frequently asked questions.

To search the Knowledge Base, visit https://search.informatica.com. If you have questions, comments, or ideas about the Knowledge Base, contact the Informatica Knowledge Base team at KB_Feedback@informatica.com.

You can access the trust center at https://www.informatica.com/trust-center.html.

Subscribe to the IDMC Trust Center to receive upgrade, maintenance, and incident notifications. The Informatica Intelligent Data Management Cloud Status page displays the production status of all the Informatica cloud products. All maintenance updates are posted to this page, and during an outage, it will have the most current information. To ensure you are notified of updates and outages, you can subscribe to receive updates for a single component or all IDMC components. Subscribing to all components is the best way to be certain you never miss an update.

You can contact a Global Support Center through the Informatica Network or by telephone.

To find online support resources on the Informatica Network, click Contact Support in the IDMC Help menu to go to the Cloud Support page. The Cloud Support page includes system status information and community discussions. Log in to Informatica Network and click Need Help to find additional resources and to contact Informatica Global Customer Support through email.

The telephone numbers for Informatica Global Customer Support are available from the Informatica web site at https://www.informatica.com/services-and-training/support-services/contact-us.html.