Message Reference > M Message Codes > MSRdr Messages
  

MSRdr Messages

MSRdr_1007 Failed to find the PowerExchange for Email Server license key.

Explanation:
Your license key either does not contain a PowerExchange for Email Server license, or the license has expired.
User Response:
Contact Informatica Global Customer Support to get a new PowerExchange for Email Server license.

MSRdr_1008 Failed to find the PowerExchange for Email Server license key for Real-time option.

Explanation:
You are running the session in the real-time mode. Your license key either does not contain PowerExchange for Email Server license for the real-time option, or the license has expired.
User Response:
Contact Informatica Global Customer Support to get a new license for the real-time option.

MSRdr_1016 Failed to connect to server <servername>. Reason: <reason>.

Explanation:
The session fails because the target mail server does not support the protocol.
User Response:
Verify that the target mail server supports the protocol specified in the application connection attributes.
-or-
Explanation:
The session failed because the target mail server requires a secure connection.
User Response:
Verify that you are connecting to the target mail server over a secure protocol such as IMAPS or POP3S.
-or-
Explanation:
The session failed because of a network error.
User Response:
Contact your system administrator.

MSRdr_1019 Failed to connect to server <servername>. Reason: Incorrect username or password. <reason>.

Explanation:
The session failed because the incorrect user name and password is specified.
User Response:
Verify that the correct user name and password is specified.

MSRdr_1020 Failed to connect to server <servername>. Reason: Unknown Server Hostname.

Explanation:
The session failed because the mail server name or IP address is not correct.
User Response:
Verify that the mail server name or IP address is valid. Also, verify that the mail server is running.

MSRdr_1021 Failed to connect to server <servername>. Reason: Valid trusted certificate not found in the cacerts keystore. <reason>.

Explanation:
The session failed because you are connecting to the mail server over a secure protocol such as IMAPS or POP3S. A valid trusted certificate for the mail server is not found in the cacerts keystore on the machine hosting the PowerCenter Integration Service.
User Response:
Verify that a valid trusted certificate for this mail server is present in the cacerts keystore. The cacerts keystore is located in the following directory: <PowerCenter Installation Directory>\java\jre\lib\security
For example, use the following syntax to add the certificate certificate.cer to the cacerts keystore:
<PowerCenter Installation Directory>\java\bin\keytool -import -alias <certificate alias> -file certificate.cer -keystore <PowerCenter Installation Directory>\java\jre\lib\security\cacerts –v
Note: For more information about the trust certificates, contact your system administrator.
Specify the trusted certificate file name in the application connection attributes.

MSRdr_1050 The PowerCenter Integration Service cannot connect to the Microsoft Exchange Server <servername>. Reason: <reason>.

Explanation:
PowerExchange for Email Server uses the Exchange Messaging Application Programming Interface (MAPI) protocol to connect to the Microsoft Exchange Server and at least one of the following statements is true:
  • The mailbox user does not have the Log On as a Service permission.
  • The PowerCenter Integration Service is running under the account of a user who does not have the Act as a Part of the Operating System permission on the machine.
User Response:
Verify that the mailbox user has the Log On as a Service permission on the PowerCenter Integration Service machine and the PowerCenter Integration Service machine is running under the account of a user who has the Act as a Part of the Operating System permission.

MSRdr_1080 Failed to connect to Outlook PST file <PST filename>. Reason: Error configuring message service. Invalid password for PST File.

Explanation:
The session failed because the Outlook PST file is password protected and you may not have specified a correct password.
User Response:
Verify that you have specified a correct password for the Outlook PST file.