Informatica Resources
Informatica Network
As an Informatica customer, the first step in reaching out to Informatica is through Informatica Network at
https://network.informatica.com. Informatica Network is the largest online data integration collaboration platform with over 100,000 Informatica customers and partners worldwide.
As a member, you can:
- •Access all of your Informatica resources in one place.
- •Review your support cases.
- •Search the Knowledge Base, find product documentation, access how-to documents, and watch support videos.
- •Find your local Informatica User Group Network and collaborate with your peers.
Informatica Documentation
The Informatica Documentation team makes every effort to create accurate, usable documentation. If you have questions, comments, or ideas about this documentation, contact the Informatica Documentation team through email at
infa_documentation@informatica.com. We will use your feedback to improve our documentation. Let us know if we can contact you regarding your comments.
The Documentation team updates documentation as needed. To get the latest documentation for your product, navigate to the Informatica Knowledge Base at
https://kb.informatica.com.
Informatica Product Availability Matrixes
Product Availability Matrixes (PAMs) indicate the versions of operating systems, databases, and other types of data sources and targets that a product release supports. If you are an Informatica Network member, you can access PAMs at
https://network.informatica.com/community/informatica-network/product-availability-matrices.
Informatica Web Site
You can access the Informatica corporate web site at
https://www.informatica.com. The site contains information about Informatica, its background, upcoming events, and sales offices. You will also find product and partner information. The services area of the site includes important information about technical support, training and education, and implementation services.
Informatica How-To Library
The How-To Library is a collection of short articles and tutorials that provide solutions to common problems, compare features and behaviors, and guide you through performing real-world tasks.
To find how-to articles for your product, browse the Informatica Knowledge Base at
https://kb.informatica.com.
Informatica Knowledge Base
Use the Informatica Knowledge Base to search Informatica Network for product resources such as documentation, how-to articles, best practices, and PAMs.
To access the Knowledge Base, visit
https://kb.informatica.com. If you have questions, comments, or ideas about the Knowledge Base, contact the Informatica Knowledge Base team at
KB_Feedback@informatica.com.
Informatica Support TV
Informatica Support TV includes videos about solutions that guide you through performing specific tasks. You can browse Support TV videos in the Informatica Knowledge Base at
https://kb.informatica.com.
If you have questions, comments, or ideas about Informatica Support TV, contact the Support TV team through email at
supportvideos@informatica.com or send a tweet to @INFASupport.
Informatica Marketplace
The Informatica Marketplace is a forum where you can find solutions that augment, extend, or enhance your Informatica implementations. By leveraging any of the hundreds of solutions from Informatica developers and partners, you can improve your productivity and speed up time to implementation on your projects. You can access Informatica Marketplace at
https://marketplace.informatica.com.
Informatica Velocity
Developed from the real-world experience of hundreds of data management projects, Informatica Velocity represents the collective knowledge of our consultants who have worked with organizations from around the world to plan, develop, deploy, and maintain successful data management solutions.
If you are an Informatica Network member, you can find Velocity resources in the Informatica Knowledge Base at
https://kb.informatica.com. If you have questions, comments, or ideas about Informatica Velocity, contact Informatica Professional Services at
ips@informatica.com.
Informatica Global Customer Support
You can contact a Global Support Center by telephone or through Online Support on Informatica Network.
To find your local Informatica Global Customer Support telephone number, visit the Informatica website at the following link:
http://www.informatica.com/us/services-and-training/support-services/global-support-centers.
If you are an Informatica Network member, you can use Online Support at
http://network.informatica.com.