Introduction to Exception Management > Human Task Example
  

Human Task Example

You are part of a team of data stewards at a retail organization. Your role is to maintain the data quality of a set of customer account records. You are concerned that the records in the data set contain errors.
A workflow developer on your team creates mappings in the Developer tool to evaluate the accuracy of the customer account data . The developer creates a Mapping task in a workflow to validate and correct customer data. The mapping cannot verify about 10% of the customer records. A user must examine the records and correct them manually. The mapping passes the unresolved records to a Human task.
The data stewards group and the Accounting department need to review and correct the data. The Human task has two steps to correct exceptions: DS-Correct Exceptions, and Acctg-Correct Exceptions. The data stewards receive the DS-Correct Exceptions task first.
When you open the Analyst tool, you see a task to correct record exceptions for records 1-50. Another data steward in your department receives a task to review records 51-100. The Analyst tool displays red icons next to the fields that contain problem data. You can edit the records and change the fields. You determine that you cannot fix some records. You decide that an Accounting department user can review the records that you cannot fix. You add comments to these records. The comments appear in the audit trail.
After you review a record, you set the record status. The record status determines how the workflow processes the records after the Human task completes. When you determine that a record is correct, you choose to accept the record. When you cannot determine how to edit the record, you choose to reprocess the record. If the record does not belong in the customer database, you reject the record.
When you finish viewing and editing the records, you complete the task. When you complete the task, you pass the records to the DS-Review Exceptions step. Your manager owns the DS-Review-Exceptions step. Your manager reviews your work before passing the exception records to the Accounting group.