Tasks > Task Administration Task Administration
If you are a business administrator, you manage the status of some or all of the steps in a Human task. A business administrator can assign task steps to users.
The Task Administration panel displays the tasks that you manage and the tasks that you own. Perform the following tasks on the Task Administration panel:
- •Open tasks assigned to you. If you receive a task to complete, you can use the Task Administration panel the same way as My Tasks.
- •Reassign tasks to users. You might assign a task to a different user if the current user cannot complete the task.
- •View the work that a user performed on a task. You can review the rate of user progress in a task and verify that the user is performing the task correctly.
- •View the list of task instances from the same Human task.
- •Complete multiple tasks. You can change all the task steps in a Human task to a completed state. When you complete the tasks, the records in the tasks move from the Human task to the next stage in the workflow.
Assigning a Task to a User
An administrator can assign tasks to users on the Task Administration panel. Assign a task when a task has no owner, or assign a task to a different user when a user cannot complete a task and you need to change the owner.
1. In the My Tasks panel, switch to the Task Administration panel.
2. Select a task from the task list.
3. Click Actions > Reassign Tasks.
4. Select a user to perform the task.
Viewing All the Task Instances in a Human Task
You can view a list of the task instances that a workflow generates from a Human task.
1. In the My Tasks panel, switch to the Task Administration panel.
2. Select a task from the task list.
3. Click Actions > Complete Linked Tasks.
4. Review the information for each task.
The task list displays the following information for each task:
- - Task ID
- - Name of the task
- - Task type
- - Task owner
- - Due date
- - Status
Do not click OK. If you click OK, you advance all tasks to the next stage in the workflow and remove all tasks from the Inbox of each owner.
Multiple Task Completion
An administrator can complete multiple tasks at one time. When an administrator completes all tasks instances for a Human task, the Human task releases the records to the next stage in the workflow. The Analyst tool removes the tasks from the Inbox of the users that worked on the tasks.
You might complete multiple tasks in the following situations:
- •The workflow failed, and you want to run the workflow again. You need to clear the task instances from each the user Inbox.
- •Users did not complete the task instances, and you want to delete the tasks from the each user Inbox.
Completing Multiple Tasks
When you complete a set of tasks, you end all work on the Human task and you advance the task records to the next stage in the workflow.
Note: The action to complete the tasks does not update any record or status data.
1. In the My Tasks panel, switch to the Task Administration panel .
2. Select a task from the task list.
3. Click Actions > Complete Linked Tasks. The list of tasks opens.
4. Verify that the list contains the tasks you want to complete.
5. Click OK.
If you open the Inbox after you complete the tasks, the Inbox might not display any change to the task list. To view the current list of tasks in the Inbox, refresh the Inbox.