Cannot Share Diagnostic Information with Informatica Global Customer Support
You can send diagnostic information about the Axon services to Informatica using the Phone Home option. If you have enabled the Phone Home option but Axon does not send the diagnostic information as scheduled, perform the following tasks to identify and troubleshoot the issue:
Verify that the Data Collection Service is Running
To verify that the data collection service is running, go to the <INSTALLATION_DIR>/axonhome/third-party-app/scripts directory in the Linux environment, and run the following command:
sh phonehome_collectdata.sh
If the console displays a license error, the HTTPD service might be shut down. If the console displays a psql error, the PostgreSQL database might be shut down.
Verify that the HTTPD Service is Running
To verify that the HTTPD service is running, go to the <INSTALLATION_DIR>/axonhome/third-party-app/scripts directory in the Linux environment, and run the following command:
sh httpd status
If the service is shut down, go to the <INSTALLATION_DIR>/bin directory, and run the following command to restart the Axon services:
sh startup.sh
Verify that the PostgreSQL Database Service is Running
To verify that the PostgreSQL database service is running, go to the <INSTALLATION_DIR>/axonhome/third-party-app/scripts directory in the Linux environment, and run the following command:
sh postgresql status
If the service is shut down, go to the <INSTALLATION_DIR>/bin directory, and run the following command to restart the Axon services:
sh startup.sh