Troubleshooting Bulk Upload
You can use the bulk upload option to create or edit a large number of objects, relationships, and roles in Axon.
You might encounter the following issues with bulk upload:
- •You get a connection error or access error during bulk upload.
- •You get an error in the Map Columns step of bulk upload.
- •The bulk upload task fails during the Upload step.
- •Axon does not display items that have been successfully uploaded using bulk upload.
Perform the following tasks to fix bulk upload issues:
Modify the hosts File
In the local machine of the Axon user, map the IP address and the domain name address of the Axon host. To identify the Axon host domain name address, perform one of the following tasks:
- •Open the parameters.yml file to see the domain name address for the Axon host.
- •Run the hostname -f command to see the domain name address for the Axon host.
After you have identified the Axon host domain address, modify the hosts file in the local machine of the Axon user.
- 1. Open the hosts file available in the following location:
C:\Windows\System32\drivers\etc
- 2. At the end of the hosts file, add the IP address and domain name address for the Axon host.
For example, if the parameters.yml file contains bulk_upload_host: AXONL70VM01.informatica.com, add the entry 192.0.2.5 AXONL70VM01.informatica.com to the hosts file.
To bulk upload data, Axon users must enter this host name instead of the IP address in the browser address bar.
Verify that the Bulk Upload Service is Running
To verify that the Bulk Upload service is running, perform the following steps:
- 1. From the Axon toolbar, click the Admin Panel menu item under your user name.
- 2. In the Super Admin menu on the left of the page, click Admin Dashboard.
- 3. In the Status of Axon Services section, see Bulk Upload Service.
- 4. Optionally, go to the <INSTALLATION_DIR>/axonhome/third-party-app/scripts directory in the Linux environment, and run the following command to check the status of the service:
sh axon_bulk_upload_microservice_init status
If the service is shut down, go to the <INSTALLATION_DIR>/bin directory, and run the following command to restart the Axon services:
sh startup.sh
Verify that the Messaging Service is Running
To verify that the Messaging service is running, perform the following steps:
- 1. From the Axon toolbar, click the Admin Panel menu item under your user name.
- 2. In the Super Admin menu on the left of the page, click Admin Dashboard.
- 3. In the Status of Axon Services section, see Message Broker.
- 4. Optionally, go to the <INSTALLATION_DIR>/axonhome/third-party-app/scripts directory in the Linux environment, and run the following command to check the status of the service:
sh rabbitmq status
If the service is shut down, go to the <INSTALLATION_DIR>/bin directory, and run the following command to restart the Axon services:
sh startup.sh